Sezgin Omer Kilicarslan
London
Summary
Seasoned hospitality professional specialising in front office operations. Renowned for streamlining processes to enhance customer experience and improve operational efficiency. Skill set includes exemplary communication skills, problem-solving abilities, and keen focus on customer satisfaction.
Overview
10
10
years of professional experience
2022
2022
years of post-secondary education
Work history
Assistant front office manager
IHG Holiday Inn
London
2024.02 - Current
- Handled all front desk responsibilities professionally for seamless operations.
- Assisted in budget planning which helped control expenses effectively.
- Trained new staff members for improved team performance.
Duty manager
Britannia Hotels
London
2023.03 - 2024.01
- Liaised with suppliers regularly, maintaining strong business relationships.
- Streamlined workflow processes, enhancing overall efficiency of the establishment.
- Handled complaints professionally, leading to improved customer retention rates.
Night Manager
Britannia Hotels
London
2022.06 - 2023.03
- Supervised night staff, fostering team spirit and high morale amongst employees.
- Balanced cash drawers at end of shift ensuring financial accuracy upon handover to morning shift team.
Night supervisor
Britannia Hotels
London
2022.02 - 2022.06
Primary assistant teacher
Baden Powell Primary school
London
2014.11 - 2014.12
Education
Bachelor of Engineering - Mechanical Engineering
University of East London
LondonA-Levels - Media Studies
The Bridge Academy
LondonA-Levels - Politics
The Bridge Academy
LondonGCSEs - English
The Bridge Academy
LondonGCSEs - Maths
The Bridge Academy
LondonSkills
- Staff supervision
- Guest relationship management
- Customer service excellence
- First aid certified
- Training delivery
- Quality assurance
- Fire Marshal
- Opera PMS
Affiliations
- Football
- Golf
Languages
English
Native
Turkish
Native
References
References available upon request.
Timeline
Assistant front office manager
IHG Holiday Inn
2024.02 - Current
Duty manager
Britannia Hotels
2023.03 - 2024.01
Night Manager
Britannia Hotels
2022.06 - 2023.03
Night supervisor
Britannia Hotels
2022.02 - 2022.06
Primary assistant teacher
Baden Powell Primary school
2014.11 - 2014.12
Bachelor of Engineering - Mechanical Engineering
University of East London
A-Levels - Media Studies
The Bridge Academy
A-Levels - Politics
The Bridge Academy
GCSEs - English
The Bridge Academy
GCSEs - Maths
The Bridge Academy