SEYED SHAHAB JALILI
Morley,Leeds
Summary
Results-driven and versatile professional with a solid foundation in communication, leadership, and business operations. Specializing in Finance and Operations Management, with a strong ability to lead high-performing teams, optimize service delivery, and enhance customer satisfaction through strategic planning and operational excellence. Experienced in driving business performance with a focus on quality, efficiency, and revenue growth. Skilled in team development, conflict resolution, stakeholder coordination, and fostering a positive workplace culture. Proficient in implementing employee onboarding, performance improvement strategies, and quality assurance processes. Dedicated to cultivating collaborative environments that support both team success and high service standards.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Operations Manager
Bab Tooma Ltd
Leeds
09.2024 - 05.2025
- Executed service improvement strategies, leading to increased repeat customer visits and higher loyalty program enrollment.
- Standardized complaint handling procedures, significantly improving first-contact resolution and reducing customer escalations.
- Refined procurement and supply chain workflows, resulting in enhanced cost savings and reduced operational cycle time.
- Initiated quarterly financial assessments, contributing to a measurable uplift in overall profitability.
- Implemented effective cost management by forecasting sales trends and optimizing staff scheduling, reducing labour costs by 20%.
- Oversaw rota management to ensure operational efficiency and staff coverage aligned with customer demand.
- Fostered transparent communication with stakeholders to support data-driven decision-making and alignment on business goals.
- Created a collaborative and inclusive work environment that encouraged team engagement and positive dynamics.
Restaurant Manager
Bab Tooma Ltd
Leeds
09.2023 - 08.2024
- Directed front-of-house and kitchen operations, improving team output and customer experience.
- Promoted themed events and private bookings, generating additional revenue streams.
- Introduced service-level SOPs, reducing customer wait time and enhancing team efficiency.
- Maintained full compliance with health regulations through rigorous inspections and audits.
- Directed front-of-house and kitchen operations, managing a team of over 12 staff and improving overall team output and customer experience.
Operations Manager
Lucky Group of Restaurants
Mumbai
10.2021 - 03.2023
- Oversaw operational continuity across multiple outlets, ensuring consistent service quality.
- Developed benchmarking tools to monitor team productivity and implement corrective actions.
- Integrated feedback systems that cut customer complaints by 40% through root-cause solutions.
- Enhanced onboarding procedures, reducing ramp-up time for new employees.
Manager of Operations and Sales
Whitehat Education Technology Pvt Ltd
Mumbai
10.2020 - 09.2021
- Coordinated cross-departmental strategies, improving customer acquisition and support closure.
- Deployed real-time KPI dashboards, facilitating informed performance reviews.
- Streamlined CRM systems, boosting client retention by 30% and shortening sales cycles.
Sales Manager
Ikon Constructions
Pune
06.2013 - 01.2020
- Spearheaded regional sales strategies, consistently outperforming targets.
- Applied market insights to identify high-performing product lines and expand reach.
- Fostered client relationships with personalized support, maintaining over 90% satisfaction.
- Conducted skills development workshops, improving overall sales effectiveness.
Education
Bachelor of Science - Biology
Jaipur National University
01.2014 - 12.2014
Diploma - Pharmacy
01.2009 - 12.2011
MBA - Operations and Financial Management (Global Business Strategy)
Leeds Beckett University
09.2023 - 07.2025
Skills
- Customer Service & Relationship Management
- Operations Strategy & Execution
- Conflict Resolution & Escalation Handling
- KPI Development & Performance Optimization
- Budgeting, Forecasting & Cost Control
- Lean Process Improvement
- CRM Systems & Workflow Automation
- Inventory & Supply Chain Management
- Staff Recruitment, Onboarding & Training
- Health & Safety Compliance
- Project & Event Management
- Crisis resolution
Certification
PRINCE2 Foundation and Practitioner, Axelos Global Best Practice
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Persian
Proficient (C2)
Timeline
Operations Manager
Bab Tooma Ltd
09.2024 - 05.2025
Restaurant Manager
Bab Tooma Ltd
09.2023 - 08.2024
MBA - Operations and Financial Management (Global Business Strategy)
Leeds Beckett University
09.2023 - 07.2025
Operations Manager
Lucky Group of Restaurants
10.2021 - 03.2023
Manager of Operations and Sales
Whitehat Education Technology Pvt Ltd
10.2020 - 09.2021
Bachelor of Science - Biology
Jaipur National University
01.2014 - 12.2014
Sales Manager
Ikon Constructions
06.2013 - 01.2020
Diploma - Pharmacy
01.2009 - 12.2011
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