Summary
Overview
Work History
Education
Skills
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Certification
Languages
Timeline
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SEYED SHAHAB JALILI

Morley,Leeds

Summary

Dynamic and accomplished professional with a strong background in communication, leadership, and hospitality management, ideally suited for a Food and Beverage Manager role. Proven ability to lead high-performing teams, drive commercial success, and deliver exceptional guest experiences aligned with Radisson’s “Every Moment Matters” philosophy. Skilled in strategic planning, team development, conflict resolution, and stakeholder engagement, with a passion for service excellence and a “Yes I Can!” attitude. Experienced in managing operations with a focus on quality, productivity, and revenue generation. Adept in employee onboarding, performance management, and the implementation of risk and quality management strategies. Committed to creating a positive and empowering environment that inspires team collaboration and enhances customer satisfaction.

Overview

12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Operations Manager

Bab Tooma Ltd
Leeds
09.2024 - 05.2025
  • Executed service improvement strategies, leading to increased repeat customer visits and higher loyalty program enrollment.
  • Standardized complaint handling procedures, significantly improving first-contact resolution and reducing customer escalations.
  • Refined procurement and supply chain workflows, resulting in enhanced cost savings and reduced operational cycle time.
  • Initiated quarterly financial assessments, contributing to a measurable uplift in overall profitability.
  • Implemented effective cost management by forecasting sales trends and optimizing staff scheduling, reducing labour costs by 20%.
  • Oversaw rota management to ensure operational efficiency and staff coverage aligned with customer demand.
  • Fostered transparent communication with stakeholders to support data-driven decision-making and alignment on business goals.
  • Created a collaborative and inclusive work environment that encouraged team engagement and positive dynamics.

Restaurant Manager

Bab Tooma Ltd
Leeds
09.2023 - 08.2024
  • Directed front-of-house and kitchen operations, improving team output and customer experience.
  • Promoted themed events and private bookings, generating additional revenue streams.
  • Introduced service-level SOPs, reducing customer wait time and enhancing team efficiency.
  • Maintained full compliance with health regulations through rigorous inspections and audits.
  • Directed front-of-house and kitchen operations, managing a team of over 12 staff and improving overall team output and customer experience.

Operations Manager

Lucky Group of Restaurants
Mumbai
10.2021 - 03.2023
  • Oversaw operational continuity across multiple outlets, ensuring consistent service quality.
  • Developed benchmarking tools to monitor team productivity and implement corrective actions.
  • Integrated feedback systems that cut customer complaints by 40% through root-cause solutions.
  • Enhanced onboarding procedures, reducing ramp-up time for new employees.

Manager of Operations and Sales

Whitehat Education Technology Pvt Ltd
Mumbai
10.2020 - 09.2021
  • Coordinated cross-departmental strategies, improving customer acquisition and support closure.
  • Deployed real-time KPI dashboards, facilitating informed performance reviews.
  • Streamlined CRM systems, boosting client retention by 30% and shortening sales cycles.

Sales Manager

Ikon Constructions
Pune
06.2013 - 01.2020
  • Spearheaded regional sales strategies, consistently outperforming targets.
  • Applied market insights to identify high-performing product lines and expand reach.
  • Fostered client relationships with personalized support, maintaining over 90% satisfaction.
  • Conducted skills development workshops, improving overall sales effectiveness.

Education

Bachelor of Science - Biology

Jaipur National University
01.2014 - 12.2014

Diploma - Pharmacy

01.2009 - 12.2011

MBA - Operations and Financial Management (Global Business Strategy)

Leeds Beckett University
09.2023 - 07.2025

Skills

  • Customer Service & Relationship Management
  • Operations Strategy & Execution
  • Conflict Resolution & Escalation Handling
  • KPI Development & Performance Optimization
  • Budgeting, Forecasting & Cost Control
  • Lean Process Improvement
  • CRM Systems & Workflow Automation
  • Inventory & Supply Chain Management
  • Staff Recruitment, Onboarding & Training
  • Health & Safety Compliance
  • Project & Event Management
  • Crisis resolution

Certification

PRINCE2 Foundation and Practitioner, Axelos Global Best Practice

Languages

English
Proficient (C2)
Hindi
Proficient (C2)
Persian
Proficient (C2)

Timeline

Operations Manager

Bab Tooma Ltd
09.2024 - 05.2025

Restaurant Manager

Bab Tooma Ltd
09.2023 - 08.2024

MBA - Operations and Financial Management (Global Business Strategy)

Leeds Beckett University
09.2023 - 07.2025

Operations Manager

Lucky Group of Restaurants
10.2021 - 03.2023

Manager of Operations and Sales

Whitehat Education Technology Pvt Ltd
10.2020 - 09.2021

Bachelor of Science - Biology

Jaipur National University
01.2014 - 12.2014

Sales Manager

Ikon Constructions
06.2013 - 01.2020

Diploma - Pharmacy

01.2009 - 12.2011
SEYED SHAHAB JALILI