Estelle Nzouzi
Forest Hill,SWK
Summary
Dynamic professional with a proven track record at DHL Express International, adept in multilingual communication and problem-solving. Excelled in enhancing client satisfaction and operational efficiency. Demonstrates exceptional organizational skills and team leadership, contributing to significant business growth. Skilled in process documentation and interpersonal relations, ready to bring expertise and drive to your team.
Overview
23
23
years of professional experience
Work History
Office Administration Operations Agent
DHL Express International
Park Royal
01.2014 - 01.2024
- Served as the primary point of contact for client communications and coordination with DHL couriers and internal teams
- Provided administrative support to the Operations Manager and attended business meetings to contribute operational insights
- Delivered bilingual support in French and English, enhancing global communications and client satisfaction
- Addressed banking discrepancies and managed public affairs strategy and lobbying efforts
- Utilized strong problem-solving, IT, and communication skills to resolve issues efficiently
Administration Officer (Temporary Role)
Metropolitan and Crown Estate & Letting Agents
Surrey Quays
01.2013 - 01.2014
- Managed telephone sales support, appointment scheduling, and database maintenance
- Assisted in day-to-day administrative tasks and customer support, ensuring smooth operations
Restaurant Manager
Benugo
London
01.2005 - 01.2012
- Managed multiple locations, including the Victoria & Albert Museum, Natural History Museum, and Deutsche Bank, overseeing sales, customer service, and staff performance
- Monitored sales figures, conversion rates, and business development strategies to drive growth
- Trained and developed staff while addressing customer complaints and resolving banking discrepancies
Overseas Intern (Part of MA Program)
National Bank of Agriculture
01.2004 - 01.2005
- Gained experience in banking operations and customer relations while studying for a Master's degree
Sales Assistant
Import Export Company
Tours
01.2003 - 01.2004
- Supported sales activities and promotional campaigns, contributing to business growth and market presence
Marketing Assistant (Apprenticeship)
Shell PLC
01.2001 - 01.2002
- Assisted with marketing strategies and promotional efforts, gaining early exposure to corporate marketing in an international setting
Education
Certificate - English
King's College London
01.2006
MA - International Relations (Comparable to a British Bachelor's Degree)
University of Tunis
Tunisia01.2005
BA - International Relations, 2nd Class Honours
University of Tunis
Tunisia01.2002
Baccalaureate - Marketing Management
Technical College Omar Bongo
Gabon01.2000
Skills
- Problem-Solving
- Multilingual Communication
- Team Collaboration
- Process documentation
- Effective communication
- Team leadership
- Organizational skills
- Scheduling coordination
- Professionalism
- Interpersonal skills
Hobbies and Interests
- Reading
- Cinema
- Fitness (gymnasium)
References
References available upon request
Timeline
Office Administration Operations Agent
DHL Express International
01.2014 - 01.2024
Administration Officer (Temporary Role)
Metropolitan and Crown Estate & Letting Agents
01.2013 - 01.2014
Restaurant Manager
Benugo
01.2005 - 01.2012
Overseas Intern (Part of MA Program)
National Bank of Agriculture
01.2004 - 01.2005
Sales Assistant
Import Export Company
01.2003 - 01.2004
Marketing Assistant (Apprenticeship)
Shell PLC
01.2001 - 01.2002
Certificate - English
King's College London
MA - International Relations (Comparable to a British Bachelor's Degree)
University of Tunis
BA - International Relations, 2nd Class Honours
University of Tunis
Baccalaureate - Marketing Management
Technical College Omar Bongo
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