Seungmi You
London,United Kingdom
Summary
International Relations graduate with a strong interest in global political dynamics and international market trends. Eager to apply expertise in market analysis and international affairs. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Strong communicator with excellent listening skills and the ability to resolve conflicts effectively. Skilled in building productive relationships and collaborating well with colleagues and clients.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
waitress
Ollie's house restaurant (Chelsea)
London, the United Kingdom
04.2024 - Current
- Improved customer satisfaction by providing efficient and friendly service.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Collaborated with kitchen staff to ensure order accuracy.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Assisted with inventory management, streamlined restaurant operations.
- Handled cash transactions accurately, ensured balanced till at end of shift.
Administrative Assistant
Gyeonggi Credit Guarantee Foundation
Suwon, South Korea
10.2022 - 12.2023
- Conducted research on debtors, organized files using Microsoft Office, and investigated property details with abstracts.
- Assessed and categorized debtors' properties using an online database.
- Facilitated legal proceedings via electronic litigation platforms in collaboration with attorneys.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Streamlined administrative processes for increased efficiency in the workplace.
- Expedited document filing system with a new, organised method.
- Organised client meetings, prepared agendas and took detailed minutes.
Receptionist
DUO Information Co., Ltd.
Seoul, South Korea
08.2022 - 09.2023
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Orchestrated meticulous itineraries and scheduled appointments with 100% accuracy.
- Managed a multi-line phone system, taking messages and facilitating correspondence.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Assessed customer needs and facilitated membership sign-ups based on preferences.
- Monitored client status regularly and managed reports by creating individual charts in the computer system.
- Oversaw office supply inventory, ensuring timely replenishment and requisition.
- Maintained an organised reception area for a professional business environment.
Education
Bachelor of international studies - Trade/History
Ajou university
Suwon/South Korea 03.2017 - 03.2021
Skills
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Languages:
- English: Fluent (OPIC - AL )
- Korean: Native
- Digital Legal Tools: Skilled in leveraging electronic litigation systems to streamline legal processes, ensuring accuracy and efficiency in case management
- Communication Skills: Proven ability to present information clearly and persuasively to various audiences; adept at active listening and resolving conflicts
- Interpersonal Skills: Highly skilled in fostering strong relationships with colleagues and clients, ensuring productive and harmonious interactions
Extracurricular Activities
International Relations Club
Member (May 2017 – March 2020)
- Collaborated with exchange students from various countries to exchange languages and discuss global issues weekly.
- Enhanced understanding of international relations by engaging in discussions directly related to my major.
- Significantly improved English communication skills through regular practice and debate.
Leadership experience
Team Lead, Creadit Guarantee foundtion
(October 2022 – December 2023)
- Led a growing team, overseeing the onboarding and training of new members.
- Delegated daily tasks efficiently, ensuring work was distributed across team members and integrated into a unified outcome.
- Improved efficiency and quality of work by streamlining processes and fostering team collaboration.
Volunteer Experience
Major Donation Program Volunteer
(March 2017 – August 2019)
- Conducted presentations and one-on-one counseling sessions for middle and high school students about university majors and career paths.
- Developed and designed PPT templates and materials to deliver clear and engaging presentations, enhancing computer proficiency and communication skills.
- Improved public speaking and interpersonal skills by delivering lectures to large audiences and offering personalized guidance to students.
- Strengthened teamwork through collaboration with peers to plan and execute effective outreach programs.
Timeline
waitress
Ollie's house restaurant (Chelsea)
04.2024 - Current
Administrative Assistant
Gyeonggi Credit Guarantee Foundation
10.2022 - 12.2023
Receptionist
DUO Information Co., Ltd.
08.2022 - 09.2023
Bachelor of international studies - Trade/History
Ajou university
03.2017 - 03.2021
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