Setoki Kasaiwakaya

• Managing and Maintaining Temporary Health worker requirements in good time when required.Including approved timesheets.
• Equipment Manager - Maintained and arranged all Medical Equipment in the Practice including Medical gases and its storage.
• Liaise and attend all meetings with all Shareholder in the Military base here at MOD Lyneham.
• Recruited high-quality medical and support staff to enhance service delivery.
• Managed staffing schedules, ensuring optimal coverage during peak times.
• Fostered an inclusive culture within the practice, promoting staff retention rates.
• Increased patient engagement with implementation of educational materials around the practice.
• Launched a patient feedback program to improve service quality.
• Oversaw procurement of office supplies for smooth day-to-day operations.
• Coordinated staff training sessions to enhance skills and knowledge.
• Handled complaints professionally, resulting in increased patient satisfaction levels.
• Mitigated risks by enforcing strict health and safety protocols within the practice.
• Fostered strong relationships with patients through excellent communication skills.
• Facilitated successful audits through meticulous record-keeping and documentation.
• Liaised effectively with medical professionals for seamless care coordination.
• Implemented new scheduling system for improved patient flow.
• Reduced waiting times by overhauling appointment booking procedures.
• Coordinated regular staff meetings and performance reviews to meet practice objectives.
• Communicated agreed practice policy to staff and introduced systems for support.
• Recruited committed, hardworking clinical teams for reliable care services.
• Applied changing health care legislation for full practice compliance.
• Collaborated with local authorities in safeguarding vulnerable patients.
• Evaluated resource and service use to maximise department productivity.
• Enhanced practice efficiency by streamlining administrative processes.
• Maintained optimum stock levels through careful inventory management.
• Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.
• Interacted with and addressed patients complaints, finding mutually beneficial solutions.
• Coordinated and approved annual leave and long service leave for non-medical staff.
• Managed procurement of practice equipment, supplies and services, consistently meeting budget targets.
• Responded promptly to general enquiries and record requests from physicians to minimise patient service delays.
• Monitored and evaluated performance of practice, suggesting improvements to save on operating cost.
• Collected and filed admission, discharge and coding reports to maintain thorough and accurate patient records.
• Evaluated performance reports to monitor practice progress.
• Coordinated staff rotas to meet service requirements whilst remaining under budget.
• Actioned public health campaigns to educate patients on current issues.
• Implemented clear quality standards to maintain first-class patient provisions.
• Collaborated with external providers to meet patient care continuity needs.
• Led high-performing clinical and community support service teams.

• Kept abreast with new legislation related to Health and Safety, ensuring full company compliance at all times.
• Collaborated with management teams in developing effective safety policies.
• Recommended changes to work practices that resulted in safer operations.
• Established emergency response plans, improving readiness in crisis situations.
• Monitored compliance with waste management regulations reducing environmental impact.
• Promoted a culture of safety awareness throughout the company.
• Managed risk assessments to identify potential hazards in the workplace.
• Maintained records accurately which facilitated efficient tracking of incidents and improvements.
• Facilitated fire drills for enhanced preparedness during emergencies.
• Ensured adherence to all relevant legislation with frequent policy reviews.
• Coordinated first aid training sessions, increasing staff competency in managing medical emergencies.
• Provided advice on occupational health issues, promoting a healthier workforce.
• Liaised with external bodies for up-to-date knowledge on safety standards.
• Enhanced staff understanding of health and safety protocols by conducting training sessions.
• Supported staff, actively listened to their concerns and provided practical advice and guidance.
• Regularly reviewed, updated and communicated changes in policies and procedures, implementing training to increase regulation awareness and compliance among staff.
• Acted as a visible and available health and safety resource in the field by consulting with staff, modelling safe behaviours and encouraging model behaviours.
• Designed and delivered health and safety training to member staff to educate them on current health and safety legislation, policies and procedures and how to comply with these in the workplace.
• Initiated and assisted in emergency drills, including simulations of foreseeable emergencies with local authorities.
• Prepared and conducted internal quality audits, thoroughly assessing Health and Safety to mitigate potential risks.
• Maintained up-to-date knowledge of health and safety regulations to offer best possible compliance advice.
• Scheduled meetings to detect health and safety concerns.
• Assessed waste disposal strategies for compliance with environmental requirements.
• Documented accidents and injuries in detail to enable future prevention.

• Enhanced practice efficiency by streamlining administrative processes.
• Recruited high-quality medical and support staff to enhance service delivery.
• Managed staffing schedules, ensuring optimal coverage during peak times.
• Promoted positive working environment with regular team meetings and communication.
• Maintained optimum stock levels through careful inventory management.
• Fostered an inclusive culture within the practice, promoting staff retention rates.
• Improved overall efficiency of the practice by introducing modern technology solutions.
• Oversaw procurement of office supplies for smooth day-to-day operations.
• Coordinated staff training sessions to enhance skills and knowledge.
• Handled complaints professionally, resulting in increased patient satisfaction levels.
• Mitigated risks by enforcing strict health and safety protocols within the practice.
• Facilitated successful audits through meticulous record-keeping and documentation.
• Liaised effectively with medical professionals for seamless care coordination.
• Implemented new scheduling system for improved patient flow.
• Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.
• Interacted with and addressed patients complaints, finding mutually beneficial solutions.
• Complied with and maintained knowledge of government legislation and regulations.
• Arranged duty and holiday rotations, liaising with staff to provide satisfactory coverage.
• Coordinated and approved annual leave and long service leave for non-medical staff.
• Communicated agreed practice policy to staff and introduced systems for support.
• Managed procurement of practice equipment, supplies and services, consistently meeting budget targets.
• Responded promptly to general enquiries and record requests from physicians to minimise patient service delays.
• Facilitated smooth practice operations, making arrangements for practice equipment maintenance to minimise malfunctions.
• Conferred with suppliers of goods and services, security personnel and pharmaceutical representatives on behalf of practice.
• Managed daily service operations through strategic care planning.
• Evaluated performance reports to monitor practice progress.
• Coordinated staff rotas to meet service requirements whilst remaining under budget.
• Recruited committed, hardworking clinical teams for reliable care services.
• Collaborated with external providers to meet patient care continuity needs.
• Applied changing health care legislation for full practice compliance.
• Actioned public health campaigns to educate patients on current issues.
• Evaluated resource and service use to maximise department productivity.
• Reduced waiting times by overhauling appointment booking procedures.
• Increased patient engagement with implementation of educational materials around the practice.

As part of my role as Practice Manager I lead and managed Health and Safety in the Practice. I did my IOSH.

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• Streamlined reporting procedures for better documentation of incidents and near-misses.
• Established emergency response plans, improving readiness in crisis situations.
• Managed risk assessments to identify potential hazards in the workplace.
• Monitored compliance with waste management regulations reducing environmental impact.

• Oversaw refurbishment projects to enhance the property's aesthetic appeal.
• Ensured the Practice satisfaction with prompt resolution of issues.
• Negotiated favourable terms on contracts for supply of utilities such as gas, electricity and water.
• Complied with health and safety regulations, ensuring a safe environment for all occupants.
• Organised training sessions for staff; enhanced their skills and knowledge.
• Maintained building safety by implementing regular checks and adhering to regulations.
• Managed contracts for cleaning, security and other services to improve operational efficiency.
• Conducted routine inspections to maintain high levels of cleanliness within the premises.
• Kept detailed records of work done on the property, ensuring accurate documentation for future reference.
• Improved energy conservation by implementing an effective waste management system.
• Coordinated building maintenance tasks for optimised workflow.
• Maintained safe environment for everyone by adhering to company safety policies.
• Performed daily opening and closing duties, paying close attention to site security at all times.
• Conducted weekly fire alarm tests in assigned buildings.
• Verified fire signage and equipment to be legally compliant.
• Inspected building systems to meet health, safety and security standards.
• Patrolled internal and external areas to maintain building security.
• Recorded arrival and departure of building residents and visitors.
• Enforced building rules and regulations for continued Practice safety.