Setareh Mirhabibi
Manchester
Summary
I am a highly motivated and organised administrative professional with proven skills in communication, customer service, and problem-solving.
Prior to relocating to the UK in 2022, I built extensive experience in administrative roles, honing my abilities in CRM systems, training and development, and efficient multitasking in fast-paced environments.
Since moving to the UK, I have balanced full-time studies and language learning alongside employment in hospitality settings, further developing my adaptability and interpersonal skills in diverse, customer-focused roles.
I am now actively seeking a full-time administrative position where I can leverage my comprehensive background and dedication to service excellence.
It would be an honour to discuss this opportunity with you further.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Front Staff/Waitress
Piano Bar and Restaurant
Sale, Cheshire
2025.02 - 2025.05
- Greeted guests, managed orders, and ensured customer satisfaction.
- Handled payment processing and upselling of food/beverages.
- Provided top-notch service to customers, ensuring their overall dining experience was memorable, generating brand loyalty for the business.
- Collaborated with kitchen staff to ensure orders were accurate.
- Accommodated special event needs, providing customised services for parties (weddings/birthdays etc).
Front of house waiter
Shookah Lounge
Chorlton cum Hardy, Manchester
2024.02 - 2024.09
- Ensured customer satisfaction by delivering excellent service.
- Led preparation and execution of numerous weekly events, catering to diverse client needs.
- Managed events staff to ensure seamless operation during each party.
- Oversaw all aspects of event planning to guarantee customer satisfaction.
Front house staff member
Walnut Restaurant
Rusholme, Manchester
2023.01 - 2024.01
- As the restaurant often operated at full-capacity, I handled logistics around bookings and events, to maximise revenue for the business
- I managed the reception desk, greeting guests on arrival and ensuring all their needs were met.
- Managed social media for the business, promoting customer reviews on Google/Tripadvisor and helping elevate the reputation of the restaurant
Sales Manager
Seraj Sabz
Tehran
2019.09 - 2022.07
- Managed customer relationships effectively.
- Handled software sales and administrative duties.
CRM Software Launcher
Mohaseb Pardaz Hekmat
Tehran
2020.06 - 2021.02
- CRM software launching, training, and support.
- Conducted retail skills and body language training classes.
CRM Software Launcher
J.M Vet Group
Tehran
2018.10 - 2019.09
- CRM software launching, training, and support.
- Provided training sessions on retail skills and body language.
Retail Salesperson
Holiday Branches
Tehran
2011.09 - 2013.08
- Handled retail sales and customer service.
Education
Master of Management (MSc) - Management
Manchester Metropolitan University
Manchester 2022.09 - 2023.10
Bachelor of Arts - Graphic Design
Scientific-Applied Education Center of Culture and Art, Branch 25
Tehran, Iran 2013.09 - 2015.09
Associate Degree in Accounting - Finance & Accounting
Management Training & Research Institute
Tehran, Iran 2009.09 - 2011.09
Skills
Communication
Customer Service
Sales Management
CRM Systems
Negotiation
Training and Development
Problem Solving
Certification
- Professional Retail Sales Skills Workshop, Goldiran Scientific–Applied University, 11/01/15
- Negotiation & Verbal Communication Skills Workshop, Goldiran Scientific–Applied University, 10/01/15
- Iranian Businesses, University of Tehran, 08/01/15
- EQ Workshop, Goldiran Scientific–Applied University, 07/01/16
- IELTS Certification, 08/01/21
- English as a Second Language (ESLG 050), Vancouver Island University, 09/01/21 - 12/01/21
Languages
Persian/Farsi
English
Custom
- Mountaineering
- Cycling
- Running
- Reading
- Watching Movies
- Listening to Podcasts and Music
References
References available upon request.
Timeline
Front Staff/Waitress
Piano Bar and Restaurant
2025.02 - 2025.05
Front of house waiter
Shookah Lounge
2024.02 - 2024.09
Front house staff member
Walnut Restaurant
2023.01 - 2024.01
Master of Management (MSc) - Management
Manchester Metropolitan University
2022.09 - 2023.10
CRM Software Launcher
Mohaseb Pardaz Hekmat
2020.06 - 2021.02
Sales Manager
Seraj Sabz
2019.09 - 2022.07
CRM Software Launcher
J.M Vet Group
2018.10 - 2019.09
Bachelor of Arts - Graphic Design
Scientific-Applied Education Center of Culture and Art, Branch 25
2013.09 - 2015.09
Retail Salesperson
Holiday Branches
2011.09 - 2013.08
Associate Degree in Accounting - Finance & Accounting
Management Training & Research Institute
2009.09 - 2011.09