Summary
Overview
Work history
Education
Skills
Certification
Languages
Custom
References
Timeline
Generic

Setareh Mirhabibi

Manchester

Summary

I am a highly motivated and organised administrative professional with proven skills in communication, customer service, and problem-solving.


Prior to relocating to the UK in 2022, I built extensive experience in administrative roles, honing my abilities in CRM systems, training and development, and efficient multitasking in fast-paced environments.


Since moving to the UK, I have balanced full-time studies and language learning alongside employment in hospitality settings, further developing my adaptability and interpersonal skills in diverse, customer-focused roles.


I am now actively seeking a full-time administrative position where I can leverage my comprehensive background and dedication to service excellence.


It would be an honour to discuss this opportunity with you further.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Front Staff/Waitress

Piano Bar and Restaurant
Sale, Cheshire
02.2025 - 05.2025
  • Greeted guests, managed orders, and ensured customer satisfaction.
  • Handled payment processing and upselling of food/beverages.
  • Provided top-notch service to customers, ensuring their overall dining experience was memorable, generating brand loyalty for the business.
  • Collaborated with kitchen staff to ensure orders were accurate.
  • Accommodated special event needs, providing customised services for parties (weddings/birthdays etc).

Front of house waiter

Shookah Lounge
Chorlton cum Hardy, Manchester
02.2024 - 09.2024
  • Ensured customer satisfaction by delivering excellent service.
  • Led preparation and execution of numerous weekly events, catering to diverse client needs.
  • Managed events staff to ensure seamless operation during each party.
  • Oversaw all aspects of event planning to guarantee customer satisfaction.

Front house staff member

Walnut Restaurant
Rusholme, Manchester
01.2023 - 01.2024
  • As the restaurant often operated at full-capacity, I handled logistics around bookings and events, to maximise revenue for the business
  • I managed the reception desk, greeting guests on arrival and ensuring all their needs were met.
  • Managed social media for the business, promoting customer reviews on Google/Tripadvisor and helping elevate the reputation of the restaurant

Sales Manager

Seraj Sabz
Tehran
09.2019 - 07.2022
  • Managed customer relationships effectively.
  • Handled software sales and administrative duties.

CRM Software Launcher

Mohaseb Pardaz Hekmat
Tehran
06.2020 - 02.2021
  • CRM software launching, training, and support.
  • Conducted retail skills and body language training classes.

CRM Software Launcher

J.M Vet Group
Tehran
10.2018 - 09.2019
  • CRM software launching, training, and support.
  • Provided training sessions on retail skills and body language.

Retail Salesperson

Holiday Branches
Tehran
09.2011 - 08.2013
  • Handled retail sales and customer service.

Education

Master of Management (MSc) - Management

Manchester Metropolitan University
Manchester
09.2022 - 10.2023

Bachelor of Arts - Graphic Design

Scientific-Applied Education Center of Culture and Art, Branch 25
Tehran, Iran
09.2013 - 09.2015

Associate Degree in Accounting - Finance & Accounting

Management Training & Research Institute
Tehran, Iran
09.2009 - 09.2011

Skills

Communication

Customer Service

Sales Management

CRM Systems

Negotiation

Training and Development

Problem Solving

Certification

  • Professional Retail Sales Skills Workshop, Goldiran Scientific–Applied University, 11/01/15
  • Negotiation & Verbal Communication Skills Workshop, Goldiran Scientific–Applied University, 10/01/15
  • Iranian Businesses, University of Tehran, 08/01/15
  • EQ Workshop, Goldiran Scientific–Applied University, 07/01/16
  • IELTS Certification, 08/01/21
  • English as a Second Language (ESLG 050), Vancouver Island University, 09/01/21 - 12/01/21

Languages

Persian/Farsi
English

Custom

  • Mountaineering
  • Cycling
  • Running
  • Reading
  • Watching Movies
  • Listening to Podcasts and Music

References

References available upon request.

Timeline

Front Staff/Waitress

Piano Bar and Restaurant
02.2025 - 05.2025

Front of house waiter

Shookah Lounge
02.2024 - 09.2024

Front house staff member

Walnut Restaurant
01.2023 - 01.2024

Master of Management (MSc) - Management

Manchester Metropolitan University
09.2022 - 10.2023

CRM Software Launcher

Mohaseb Pardaz Hekmat
06.2020 - 02.2021

Sales Manager

Seraj Sabz
09.2019 - 07.2022

CRM Software Launcher

J.M Vet Group
10.2018 - 09.2019

Bachelor of Arts - Graphic Design

Scientific-Applied Education Center of Culture and Art, Branch 25
09.2013 - 09.2015

Retail Salesperson

Holiday Branches
09.2011 - 08.2013

Associate Degree in Accounting - Finance & Accounting

Management Training & Research Institute
09.2009 - 09.2011
Setareh Mirhabibi