Summary
Overview
Work History
Education
Skills
Timeline
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Sesan Zara Amanuel

City of London,LND

Summary

A knowledgeable, organised individual with 3 years of experience in the luxury sector. Currently undertaking a degree in marketing, seeking an administrative role. This experience has created an extensive client book that demonstrates relationship-building skills. A strong background in dealing with high net-worth individuals, maintaining confidentiality and productivity.

Overview

3
3
years of professional experience

Work History

Sales Consultant / Guest Relations Ambassador

Christian Dior Couture
, London
12.2022 - 12.2023
  • Maintained confidentiality of documents, ensured secure handling of sensitive information.
  • Liaised with clients and management for effective relationship management.
  • Maintained a perfect Net Promotor Score (NPS) through memorable client interactions
  • Promoting company reputation and acting as a brand ambassador
  • Developing loyalty and adding to an established client book through CDM tasks
  • Achieving a monthly target of up to £120k and remaining confident with cash and payment procedures
  • Hosting private appointments to showcase exotic leather goods to clients

Head Hostess

Selfridges
London
01.2022 - 12.2022
  • Warmly greeting high volume of 300+ guests per day, acting as a first point of contact for guests
  • Addressed any issues swiftly, ensuring overall customer satisfaction remained high.
  • Trained new hosts on policies and service procedures
  • Actively listened to customers' feedback implemented necessary improvements.
  • Working with technical systems
  • Documented guest preferences, communicating changes to floor staff

Marketing Intern

4Kix
London, London
08.2020 - 03.2022
  • Improved digital presence by maintaining and updating company social media platforms regularly.
  • Conducted competitor analysis for better positioning of our products in the market.
  • Prepared detailed reports on marketing campaign outcomes.
  • Managed social media accounts, improved online interaction with customers.
  • Contributed to team objectives whilst participating in brainstorming sessions for marketing strategies.

Education

A-Levels - Computer Science, French, Biology, Mathematics, Psychology, Environmental Science

The American School in London
London

Bachelor of Science - Marketing

Birkbeck, University of London
London
09/2023 -

Skills

  • Client Relationships
  • Point Of Sale Operation
  • Strong Numeracy Skills
  • Client Development Management (CDM)
  • Organizational Skills
  • Detail oriented
  • Desire to learn new skills
  • KPI driven
  • Schedule management


Timeline

Sales Consultant / Guest Relations Ambassador

Christian Dior Couture
12.2022 - 12.2023

Head Hostess

Selfridges
01.2022 - 12.2022

Marketing Intern

4Kix
08.2020 - 03.2022

A-Levels - Computer Science, French, Biology, Mathematics, Psychology, Environmental Science

The American School in London

Bachelor of Science - Marketing

Birkbeck, University of London
09/2023 -

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Sesan Zara Amanuel