Sertan Osman
Sandy,Herefordshire
Summary
Highly skilled Business Development Executive with over a decade of experience in dynamic, customer-centric environments. Proven track record of supporting marketing initiatives, deepening partnerships, and driving sales through innovative strategies. Expertise in market research, campaign optimization, and viral content development. Strong networker with exceptional interpersonal and communication abilities. Seeking a challenging new role to exceed sales targets and further career growth. A results-driven Business Manager with a history of reducing costs and improving efficiency and profitability. Known for exceptional customer service, sales analysis, and business optimization. Proficient in building customer relationships and converting sales inquiries into orders. Possesses excellent communication skills and adapts quickly to new technologies and industry standards. Thrives under pressure and delivers results while upholding organizational values. Seeking an autonomous role that leverages existing skills and fosters professional development within an ambitious company offering room for advancement.
Overview
25
25
years of professional experience
Work history
Business Manager
ASA Hydraulik GmbH
Vienna, Austria
2022.10 - Current
- Proficient in business management, understanding industry dynamics and customer needs.
- Exceptional leadership, fostering synergy and high performance.
- Developed strategies for market expansion with meticulous planning.
- Established clear objectives and oversaw European sales operations for Sovatec.
Business Development Manager
FMS Force Measuring Systems AG
Zurich, Switzerland
2017.05 - 2022.10
- Directed budgeting and forecasting, optimizing resources for organizational objectives.
- Executed UK growth strategy, leveraging insights for enhanced market presence.
- Consistently surpassed sales targets, driving revenue growth across consecutive years.
- Provided comprehensive support to distributors, expanding market reach and fostering partnerships.
Technical Sales Manager
Accurate Technologies UK Ltd
Hatley St. George, Cambridgeshire
2015.06 - 2017.05
- Accountable for comprehensive customer sales and support, fostering excellent relationships and driving sales revenue through timely assistance and training.
- Managed point-of-sales interactions, generating new leads and enhancing existing accounts' sales revenue.
- Orchestrated seminars, exhibitions, and trade shows, including Testing Expo Stuttgart and Automaker Testing Show, leading to successful engineer support and increased sales.
- Translated customer needs into innovative solutions, notably collaborating with a Turkish defense company to integrate our products into unmanned drones, enhancing market competitiveness.
Sales and Support Engineer
Accurate Technologies
Hatley St. George, Cambridgeshire
2014.01 - 2015.05
- Managed sales pipeline and provided customer support for UK and Turkey, establishing key account relationships with industry leaders such as Ford, JCB, and Honda.
- Conducted comprehensive sales reviews and increased conversion rates by 7.7% in 2014, while providing regular sales reports to the US parent company.
- Presented ATI UK Sales 2013 at the US Global Sales conference and participated in exhibitions such as Automotive Testing Expo 2014 in Stuttgart, Germany.
- Contributed to global marketing efforts, including website reviews, datasheet content development, and customer engagement on user cases, while implementing a formal sales process to enhance lead qualification and proposal delivery.
Internal Sales Consultant
Jaylow Supplies Ltd
Leyton, London
2010.01 - 2013.12
- Managed customer database and supplier relations, optimizing logistics and ensuring accuracy in billing and invoicing.
- Orchestrated order placement and material replenishment, exceeding performance targets through effective networking and tender review.
- Provided timely sales reports and resolved supplier disputes, negotiating prices and contracts to optimize product flow and achieve sales objectives.
- Developed distributor relationships and collaborated with Marketing and Sales Management to enhance sales campaigns and promotions.
Field Engineer
Tokheim UK Ltd
Dundee, Scotland
2004.08 - 2010.01
- Oversaw installation, maintenance, and operation of oil/petrol pumping equipment, ensuring adherence to health and safety protocols and company procedures.
- Planned and coordinated projects for installing high-end equipment in petrol retail services, including training engineers and technicians for maintenance and operation.
- Provided technical support to employees and improved machine uptime through statistical studies, managing equipment spare parts stock, and implementing preventative maintenance programs.
- Generated sales for new/upgraded equipment, adhered to BS 7117 standards, and provided training on equipment operation to customers while complying with all health and safety legislation.
Engineer
Westminster Automatics Ltd
Epping, London
1999.05 - 2004.08
- Oversaw maintenance, repair, and installation of gaming equipment to ensure optimal performance and user satisfaction.
- Implemented planned preventative maintenance measures and regularly rotated equipment to maintain customer interest.
- Managed revenue collection and processing from owner/operator sites.
- Maintained inventory levels of service vehicle stock and performed EPROM software updates for equipment.
Education
Certificate of Higher Education - Aeronautical Engineering
A-Levels, Engineering Foundation - Engineering foundation course with distinction
14 GCSE’s - undefined
Skills
- Business development
- Business planning
- Operations management
- Operational leadership
- Contract management
- Relationship building
- Sales planning and implementation
Languages
English
Turkish
References
References available upon request.
Timeline
Business Manager - ASA Hydraulik GmbH
2022.10 - Current
Business Development Manager - FMS Force Measuring Systems AG
2017.05 - 2022.10
Technical Sales Manager - Accurate Technologies UK Ltd
2015.06 - 2017.05
Sales and Support Engineer - Accurate Technologies
2014.01 - 2015.05
Internal Sales Consultant - Jaylow Supplies Ltd
2010.01 - 2013.12
Field Engineer - Tokheim UK Ltd
2004.08 - 2010.01
Engineer - Westminster Automatics Ltd
1999.05 - 2004.08
University of Hertfordshire - Certificate of Higher Education, Aeronautical Engineering
Epping Forest College - A-Levels, Engineering Foundation, Engineering foundation course with distinction
Salisbury Secondary School - 14 GCSE’s,
Interests
Sporting Clay Shooter
Gardening