Serrat Kaur

Medical/tech Student

South Sheilds

Summary

I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities from this job to meet goals. I am enthusiastic and eagerly wanted to contribute to team success through hard work. I pay attention to detail and have excellent organizational skills. Clear understanding of tasks and motivated to learn and grow. I am a reliable person towards work. Offering excellent communication and good judgment.

Overview

years of post-secondary education

Languages

Work History

Customer Service Advisor

South Sheilds/ London (Edgeware)

Conducted training and mentored team members to promote productivity and commitment to friendly service.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Managed department call volume of number calls per day and coordinated department schedules to maximize coverage during peak hours.
Resolved concerns with products or services to help with retention and drive sales.
Reconciled cost of orders % by selling loyalty clubs, offering promotions and correcting issues.
Created customer support strategies to increase customer retention.

Education

Health And Social With Dementia Care L2 - Medical

South Tyneside College

South Sheilds

10.2020 - 07.2022

DCA (Diploma in computer applications) - Computers

Computer Tech

Skills

Written Communication

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hobbies

I have interest in learning new languages as I am quick learner. I like meeting new people, to know about different cultures. I like exploring new things and acknowledge about them.

Additional Information

I am applying for Teacher/ teacher assistant/ tutor position but what possibility qualification you were looking may be i didn't have in my CV no qualification regarding Teaching industry but I have capability of doing it, I have done tutoring on personal level and my students scored pity high more than of my expectations. I like teaching I never took it as a career but what i like about this profession is that it gave the opportunity to enhance someone skills to know about other children what they are capable of. I always have huge respect of my teachers because teachers are the one who sharpen student's personality.