Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

serkan kutluktemur

stevenage,united kingdom

Summary

Barista with management experience accustomed to providing excellent customer service. Promoted to shift leader after [Number] months at busy campus cafe. Seeking similar position. Friendly Bartender with exceptional [Skill] and [Skill] skills. Keep work area clean, stocked and conveniently organised at all times. Successful in delivering quality service in fast-paced environments with high-volume patrons. Energetic [Job title] familiar with [Skill], [Skill] and [Skill]. Possess remarkable multi-tasking and listening abilities. Seek to leverage industry experience, enthusiasm and [Type] knowledge to take on new challenge in growing operation. Skilled bar management professional able to improve team performance and grow bar sales through top management skills and business acumen. Deadline-driven Head Waiter experienced in [Type] restaurant environments. Always looking for ways to contribute to customer needs, business operations, or team support. Successful coordinating efficient turning over of restaurant tables, maximising sales opportunities to drive revenue. Forward-thinker and expert negotiator with strong skills in business management and sales planning. Proven track record governing budgets using robust financial controls to boost revenue. Confident planning logistics, strengthening supplier relationships and analysing market performance. Results-oriented [Type] manager successful in motivating employees and making proactive business plans. Knowledgeable about industry practices and optimum pricing for maximum sales and profit. Talents include stock management and promotional planning.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work history

Coffee bartender

MBDA BARISTA
Stevenage, Hertfordshire
07.2023 - Current
  • Described coffee blends and preparation to customers, assisting choices based on personal tastes.
  • Decreased food waste through careful stock management, improving cafe sustainability and maximising revenue.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Decreased coffee shop waste by designing effective signage for recycling and composting.
  • Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
  • Led regular coffee tasting sessions, showcasing new and seasonal blends with passion and expertise.
  • Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.

Bartender

Case Coffee
Stevenage, Hertfordshire
05.2022 - 06.2023
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Maintained bar stocks, replenishing daily as necessary.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.

Waiter

Tarla Restaurant
Stevenage, Hertfordshire
01.2022 - 04.2022
  • Produced and finalised bills and provided receipts to customers.
  • Prepared dining room for special functions.
  • Documented guest reservations and preferences, communicating changes to restaurant staff using UpMenu.
  • Maintained strict attention to safety and hygiene to safeguard guest wellbeing.
  • Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.

Education

A-Levels - HOTEL AND TOURISM

ESKISEHIR ANAOLU UNIVERSITESI
ESKISEHIR
09.2020 - 06.2021

NVQ Level 1 - LANGUAGE AND BASIC EDUCTION

North Hertfordshire College
Stevenage
01.2022 - 06.2023

GCSEs - ECONOMY AND BUSSINES

ECZACI NESEM ANADOLU LISESI
ISTANBUL UMRANIYE
09.2017 - 06.2020

Skills

  • Cooperative team player
  • Hospitality service expertise
  • Highly organised
  • Up-selling
  • Performance improvement
  • Suggestive selling
  • Organised and reliable
  • New staff training
  • Point of sale knowledge
  • Food preparation
  • Menu memorisation
  • Professional demeanour
  • Food and beverage knowledge
  • Food hygiene protocol
  • Upbeat, outgoing and positive
  • Guest rapport
  • Effective sales techniques
  • Agile project management
  • Change management
  • SMART goal setting
  • Systems and automation applications
  • Commercial improvement planning

Languages

Turkish
Native
English
Intermediate
K
Beginner

Timeline

Coffee bartender

MBDA BARISTA
07.2023 - Current

Bartender

Case Coffee
05.2022 - 06.2023

Waiter

Tarla Restaurant
01.2022 - 04.2022

NVQ Level 1 - LANGUAGE AND BASIC EDUCTION

North Hertfordshire College
01.2022 - 06.2023

A-Levels - HOTEL AND TOURISM

ESKISEHIR ANAOLU UNIVERSITESI
09.2020 - 06.2021

GCSEs - ECONOMY AND BUSSINES

ECZACI NESEM ANADOLU LISESI
09.2017 - 06.2020
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