Savas Serkan Dumanoglu

Key clients: McDonald's, Starbucks, Burger King, Tim Hortons, Popeye's, Subway, Wendy's, Coke, Pepsi, Texas Chicken, Fire House

Strategic Leadership / Sales Management

Key Achievements & Responsibilities
Sales & Business Development

• Develop and implement sales strategies to drive revenue growth for global accounts across theMiddle East region, aligning with corporate objectives
• Achieved consistent year-on-year sales growth through strategic planning, customer-centric execution, and innovative go-to-market strategies.

Key Account & Relationship Management

• Cultivated and maintained high-impact relationships with C-level stakeholders and decision-makers at leading global brands, ensuring long-term loyalty and satisfaction.
• Served asprimary liaison for global accounts, facilitating alignment between client goals and company capabilities

Market Intelligence & Business Insights

• Conducted comprehensive market analysis to identify trends, competitive threats, and growth opportunities
• Translated insights into actionable strategies, maintaining competitive advantage in dynamic and fast-paced industry

Sales Forecasting & Performance Tracking

• Delivered accurate sales forecasting and reporting, using data to guide strategic decisions and improve account performance.
• Monitored KPIs and implemented corrective actions to optimize pipeline health and close rates

Cross-functional Collaboration

• Partnered with marketing, R&D, customer service, and technical teams to tailor offerings and improve customer experience
• Ensured seamless product rollouts and coordinated support for regional initiatives and campaigns

Client Expansion & Business Development

• Unlocked incremental growth through upselling, cross-selling, and introducing new product lines to established clients
• Pursued and converted strategic prospects, expanding market share, and brand penetration

Key Achievements

• Secured 100% market share for Frymaster at McDonald's across region — benchmark win for Welbilt brands
• Successfully introduced and gained acceptance for new product lines across multiple global accounts, driving innovation adoption and increasing revenue streams

Key Achievements & Responsibilities
Sales & Business Development

• Successfully managed autonomous business development across assigned territories, consistently achieving or exceeding sales and margin targets
• Developed and executed strategic sales initiatives, leading to significant revenue growth and improved market share for assigned brands

Channel & Partner Management

• Established and managed high-performing sales channels to optimize brand performance
• Led negotiations and communication with key partners, securing long-term agreements and fostering strong business relationships
• Project Engagement & Specification
• Collaborated with consultants and stakeholders to secure product specifications in major development projects
• Playe key role in ensuring brand presence across large-scale commercial ventures through proactive support and solution presentation

Strategic Planning & Analysis

• Industry Engagement & Brand Promotion
• Represented company at major industry trade shows and exhibitions, enhancing brand visibility and positioning in key markets
• Collected market intelligence and provided feedback to guide product development and customization efforts

Operational Excellence

• Ensured all business activities adhered to company policies and local/international regulations, maintaining a compliant and ethical sales environment

Major Projects & Successes

• ADNOC Gas Station Rollout: Spearheaded the supply and
• implementation of Welbilt’s Convotherm and Merrychef solutions across 350+ ADNOC Oasis stores across the UAE
• New Chain Business Acquisition: Successfully secured contracts with key regional brands including Dunkin’ Donuts, Barns Coffee (KSA), and Caribou Coffee, Spinneys Supermarket, Vox Cinemas
• High-Profile Hospitality Projects: Delivered customized solutions for renowned establishments such as La Petite Maison, JW Marriott, One Zabeel, W Hotel, ATTIKO, Gand CouCou.,

Sales Leadership & Strategy

• Led regional operations and sales initiatives across the Middle East, directly managing four Regional Sales Managers and overseeing the execution of key strategic plans
• Surpassed annual sales targets by 23%, reflecting a results-driven approach and commitment to sustained revenue growth

Business Development & Market Expansion

• Identified and captured new business opportunities, expanding Rational’s footprint in emerging markets and high-potential territories
• Built strategic partnerships with key stakeholders to drive long-term growth and secure new client relationships

Team Building & Leadership

• Directed a team of four sales associates; recruited and onboarded two additional team members over two years to strengthen capabilities.
• Conducted regular performance evaluations and led training programs, ensuring consistent development and alignment with best practices via Salesforce

Customer Success & Retention

• Delivered exceptional customer service by proactively addressing client inquiries and resolving issues, ensuring high satisfaction and repeat business
• Fostered strong relationships within the customer base and community, enhancing brand loyalty and trust

Operational Analysis & Forecasting

• Reviewed regional performance metrics, operational records, and financial reports to optimize profitability and inform sales strategies
• Supported data-driven decision-making with regular forecasting and detailed analysis of sales trends

Training & Development

• Participated in a corporate sales training camp, integrating advanced techniques and leadership insights into team practice
• Developed internal training programs tailored to team needs, improving performance and consistency across the sales cycle

Key Achievements

• Exceeded Sales Targets: Surpassed regional annual sales goals by 23%,contributing significantly to overall company growth in the Middle East market
• Team Expansion & Development: Successfully hired and developed two high-performing sales representatives, enhancing team coverage and productivity across key regions
• Strategic Market Penetration: Expanded Rational’s presence in previously untapped markets, leading to the acquisition of new accounts
• Key Partnership Wins: Secured strategic collaborations with major clients or distributors that enhanced brand visibility and created long-term growth opportunities.

Entrepreneurial Experience: U.i.U. – UAE Market Development

Business Development & Market Penetration

• Spearheaded the development of the UAE market through live culinary events and product demonstrations, generating consistent leads and significantly boosting retail business performance
• Delaer developed and implemented tailored partner strategies to expand market share and brand visibility.

Key Achievements

• Global Account Leadership: Established a strategic partnership with CHICKING, overseeing operations across 400+ outlets through strong relationship management with owner and decision maker
• Major Project Acquisition: Secured KITOPI as a global account, playing a critical role in its emergence as the fastest-growing ghost kitchen operator in the Middle East.
• Revenue Growth: Achieved a 27% increase in sales revenue in the first year as Sales Manager, driven by focused sales activities and strategic customer engagement
• Chanel Partner Enablement: Coordinated and guided sales partners across the UAE, ensuring consistent application of the RATIONAL sales process and best practices
• Exclusive Market Concepts: Developed and launched exclusive partner concepts to reinforce brand positioning and create new revenue channels.
• Culinary Expertise & Training: Delivered impactful live cooking shows, product demos, and culinary training sessions, supporting both pre- and post-sales efforts and enhancing end-user engagement

Key Responsibilities

• Developed and maintained strong networks with doctors and clinical end-users in coordination with the sales team to drive product adoption and customer loyalty
• Consistently achieved key account sales targets through a strategic mix of independent selling and close collaboration with regional sales colleagues
• Identified and prioritized key account needs, delivering customized service and support to strengthen long-term client relationships

Key Achievements

• Generated a strong network between doctors, end-users, and the sales team to streamline communication and drive business growth
• Successfully achieved key account targets through a mix of independent sales efforts and collaboration with the regional sales team
• Top Performer Award 2009: Recognized for outstanding performance in achieving and exceeding key account sales targets and building a high-impact network between healthcare professionals and the sales team

Responsible for South-West of Germany

• Completed comprehensive internal sales training, significantly improving product knowledge and sales effectiveness.
• Develop new business opportunities while establishing and managing relationships with existing customers
• Integrate comprehensive insurance packages into customer solutions for enhanced value
• Proactively contact customers via phone and email to respond to inquiries and provide support

Key achievements

• Surpassed sales targets by demonstrating strong performance and strategic selling skills
• Completed advanced internal sales training, enhancing sales techniques and product expertise
• Successfully developed and maintained key client relationships, contributing to long-term business growth
• Integrated tailored insurance solutions, adding measurable value to customer offerings

Business Partner | Optivue - Bergheim, Germany

• Eye Examinations:
  Conducted comprehensive eye exams, including refraction, visual acuity testing, and ocular health assessments using slit lamp, retinoscopy, and tonometry.
• Examine the eyes of patients of all ages to identify signs of injury, disease, abnormalities, or vision defects
• Recognize signs and symptoms of general health conditions that may affect vision
• Conduct eye examinations and fit spectacles or contact lenses to meet individual patient needs

Key Achievements

• Successfully increased eyewear and contact lens sales by consistently identifying customer needs and providing tailored vision solutions
• Developed strong customer loyalty through exceptional patient care, post-sale follow-ups, and accurate prescriptions
• Recognized for excellence in clinical eye examinations and accurate diagnosis of refractive errors and ocular health issues.

Specialization: Multivision Optical Lenses
Core responsibilities

• Precision Measurement:
  Conducted exact measurements for bridge width, eye size, temple length, vertex distance, pupillary distance, and optical centers using specialized optical instruments
• Quality Assurance:
  Verified all finished lenses to ensure they met exact prescription specifications and visual clarity standards.
• Work Order Preparation:
  Compiled comprehensive work orders for grinding lenses and fabricating eyewear, ensuring efficient communication with the lab

Key Achievements

• Optimized lens usage by re-measuring prescriptions with precision, significantly reducing lens waste and associated costs
• Maintained a high accuracy rate in frame and lens measurements, leading to improved customer satisfaction and minimal rework
• Streamlined the lens fabrication process by preparing highly detailed and error-free work orders.