SERJUNNAE BURGESS

• Negotiated solutions to conflicts between service users, maintaining harmony within facility.
• Maintained accurate records of client progress to ensure continuity of care.
• Complete SO report Weekly.
• Communicate effectively with support workers regarding what they are doing well and what may need improvement.
• Responded promptly to emergencies, ensuring safety of all involved parties.
• Protected confidentiality of client information according to Data Protection Act regulations.
• Managed challenging behaviours of clients, resulting in a safer environment.
• complete IOW's to the ministry of justice in a timely fashion.
• Assisted support workers with day-to-day tasks, they may find challenging.
• Conducted risk assessments consistently, minimising potential hazards.
• Participated in regular training sessions keeping knowledge and skills current.
• Led team meetings aimed at improving service delivery across region and organisation.
• Implemented safeguarding procedures diligently, fostering a secure environment, update safety plans.
• Collaborated with multidisciplinary teams to maximise support resident are given throughout their time with nacorcas2.
• Worked collaboratively with other support workers to maintain good service.
• Improved community relationships through open dialogue and consistent communication.
• Conducted risk assessments to facilitate safe community re-entry.
• Prepared court reports, liaise with probation officers.
• Ensured the staff are make sure resident are abiding by HDC / Bail conditions with court orders by performing regular home visits and carrying out weekly support session.
• Collaborated with officials to prepare required legal documentation for court proceedings.
• Developed and championed accessible, practical solutions for recurring problems faced by service users.
• Supported integration of service users back into community life to maximise successful transition rate.
• Partnered with external support networks to deliver support.
• Responded proactively to changing circumstances for optimised service user care.
• Consulted with multidisciplinary team of professionals to optimise support given for complex cases.
• Monitored service user progress, escalating concerns for swift resolution.
• Attended regular training and supervision workshops for improved service user support.
• Maintained confidential case documentation in line with data protection regulations.
• Promoted independence and positive wellbeing when working with vulnerable adults and children.
• Encourage support staff to Keep detailed, accurate records, update CRMS, updating safety plans, Weekly progression report.

• Coordinated job placement, education and community programmes to aid rehabilitation.
• Investigated probation violations and other allegations and reported outcomes to senior staff.
• Developed professional relationships with offenders through regular home, school and community visits.
• Coordinated phases of prison release programmed to support positive community rehabilitation.
• Set up transitional services for programmed offenders, including referral to appropriate community agencies and organizations.
• Updated documentation filed it with courts and tracked progress to speed up case outcomes.
• Managed full-cycle caseloads and client supervision.
• Created, organized and maintained files, daily case notes and electronic databases for up-to-date documentation.
• working in partnership with prison and probation services to house and provide support in a community setting.
• complete and regularly update risk assessments.
• Reviewed case files and case progression, keeping proceedings compliant with legislation.
• Advocated for clients or client groups to community and lobbied for changes.
• Partnered with social service agencies and healthcare providers on individual client plans.
• Referred clients to various community resources for additional support with housing, transport or childcare.
• Presented clients with alternative approaches to resolving identified problems using positive coping skills and methods.
• Helped offenders integrate into community after release and improve attitudes and behaviors.
• Reduced unnecessary risk of institutional care by treating high-risk clients living in community.
• Maintained thorough case history records and wrote detailed reports outlining observations, diagnoses and treatment plans.
• Maintain positive relationships with police, ministry of justice, prison services.

Support service users with life skills , seeking ecucation, seeking work and their own accomdation.

• Maintained high-level of awareness in order to detect potential threats from and to residents and quickly diffuse conflicts.
• Wrote daily reports outlining recommendations for further treatment strategies and diagnostic efforts.
• Completed daily report in a timely fashion
• Worked collaboratively with Offnder managers, local police and Social workers to promote safety, order and functionality of facility
• Promoted rehabilitation of offenders and maintained safety of staff and residents.
• Completing Risk assesments and raising safeguard when it applies to service users
• Upheld all relevant legal requirements as well as applicable departmental policies and procedures.
• Offered transitional services for program offenders, including referral to appropriate community agencies and organisations.
• Created, organised and maintained files, daily case notes and electronic databases.
• Recommand regular drug and alcohol tests
• Analysed and summarised legal concepts and issues to streamline successful case completion.
• Answered phone calls concerning clients, handled complaints and responded to requests for information.
• Report probation violations and any other specific allegations.
• Maintained relationships with employment and community contacts.
• Encourge reintergration and independent living
• Set up transitional services for programme offenders, including referral to appropriate community agencies and organisations.
• Recommended probation conditions, including drug treatment, vocational rehabilitation and mental health programmes.
• Counselled and mentored offenders in adjusting to community life to limit reoffending.
• Updated documentation, filed it with courts and tracked progress to speed up case outcomes.
• Developed professional relationships with offenders through regular home, school and community visits.
• Managed full-cycle caseloads across pre-trial, pre-sentence and client supervision.
• Referred offenders to community service agencies for compliance with court orders.
• Coordinated job placement, education and community programmes to aid rehabilitation.

• Create care plans and implementing risk assessments, correspond with council, police and probation services, preparing and maintaining folder for clients.
• Discuses rehabilitation strategies in review meetings, organizing and attend work training programs.
• Maintaining and updating files both papers written and electronically recorded, organising shift allocations, leading shift patterns, keeping the staff Rota up to date.
• Re-assessments after initial programs to make sure individuals are prepared for re-integration back into a community setting.
• Researching and understanding new mental health legislation.
• Delivered services in both clinical and residential environments to meet diverse client needs.
• Provided referrals for access to support services, promoting continued patient satisfaction and assistance.
• Coordinated and attended client meetings to assess needs, explain services and discuss treatments.

• The ability to cope with busy work environments. Always Empathetic and understanding. Maintaining Time management Managing ten to fifth-teen case loads, using computers for various applications such as word processing and database management, interviewing victim after anti social behaviour incident has been reported.Corresponding with police, probation services, social workers and council, advocated and teaching the importance of anti social behaviour through social media, volunteering and job fairs.
• Recording interviews, updating paper work and maintain documents, preparing files and paperwork for legal action and presentation in court, leading group discussion on further legal action for specific cases, Answering phone calls, emailing and meeting with victim to discuss progress.
• Researching and keeping up to date with new legislation, informing the community of criminality and how they can seek professional advice and support, Managing both paper files and electronically imputing documents Education.
• Developed positive working relationships with different people by being respectful, patient and actively listening when others were speaking.
• Utilised research skills to determine opportunities for community development.

• Creating active plans with attempts to reduce incarceration and anti-social behaviour, Making referrals to different agencies such as local council, housing support, misuses of drugs services.
• Helping the young person back into education, encouraging young person to explore jobs, university.
• Recording notes and managing files.
• Using computers for database management and other applications.
• Leading discussions about risk assessments, care plan requirements.
• Implanting care plans and Engaging with young person to make positive changes.
• Encourage the build of healthy relationships.
• Applying for the necessary benefits on behalf of the young person, meeting financial needs.
• Demonstrating life skill in one to one sessions with the young person. I.e cooking ,cleaning , budgeting finances , grocery shopping .