Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Serine Hardy

London

Summary


Flexible individual with excellent reporting and problem-solving skills. Builds rapport and trust through empathy, active listening and patient-centred planning. Confident communicator with proven organisation and time-management abilities.

Overview

10
10
years of professional experience
8
8
years of post-secondary education

Work history

Occupational therapy assistant

Cygnet Health Care
Harrow
03.2019 - 08.2025
  • Facilitated group therapy sessions to improve social skills and encourage peer interaction among patients.
  • Conducted assessments to identify specific client needs.
  • Implemented lifestyle changes in daily routines, promoting healthier habits amongst patients.
  • Worked individually with service users and assisted delivery of group interventions to achieve results.
  • Maintained complete, accurate reports and documented changes in service users' physical or mental health, escalating concerns.

Healthcare support worker

Cygnet Health Care
Harrow
10.2019 - 03.2021
  • Assisted patients with daily living activities to enhance overall wellbeing.
  • Coordinated with multidisciplinary teams to ensure comprehensive care plans were implemented.
  • Documented patient care activities accurately in accordance with regulatory standards.
  • Accompanied client to medical or dental appointments, grocery and errands.
  • Attended mandatory training courses on regular basis to keep skills updated.

Support Worker

Protea Care Home
Hertfordshire
07.2017 - 08.2019
  • Assisted clients with daily living activities to promote independence and well-being.
  • Developed and maintained positive relationships with clients and colleagues to ensure a supportive environment.
  • Participate in learning and development opportunities as required.
  • Monitored and documented client behaviour and progress to inform care plans and strategies.
  • Offered practical daily living advice, including financial planning, housing support and legal guidance.

Retail sales assistant

TX MAXX
Richmond
04.2015 - 12.2018
  • Handled customer inquiries and resolved issues in a professional manner.
  • Participated in training sessions to develop product knowledge and improve service skills.
  • Assisted customers in product selection for increased sales.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.

Education

O Levels -

Neasden High School
Neasden, Brent
09.1981 - 06.1987

A-Levels -

London College of Fashion
London
09.1987 - 06.1989

Skills

  • Client-Centred approach
  • Patient data recording
  • Communication with patients
  • Time efficiency
  • Therapeutic engagement

Affiliations

  • Reading
  • Cooking
  • Fitness

Timeline

Healthcare support worker

Cygnet Health Care
10.2019 - 03.2021

Occupational therapy assistant

Cygnet Health Care
03.2019 - 08.2025

Support Worker

Protea Care Home
07.2017 - 08.2019

Retail sales assistant

TX MAXX
04.2015 - 12.2018

A-Levels -

London College of Fashion
09.1987 - 06.1989

O Levels -

Neasden High School
09.1981 - 06.1987
Serine Hardy