Serine Hardy
London
Summary
Flexible individual with excellent reporting and problem-solving skills. Builds rapport and trust through empathy, active listening and patient-centred planning. Confident communicator with proven organisation and time-management abilities.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work history
Occupational therapy assistant
Cygnet Health Care
Harrow
03.2019 - 08.2025
- Facilitated group therapy sessions to improve social skills and encourage peer interaction among patients.
- Conducted assessments to identify specific client needs.
- Implemented lifestyle changes in daily routines, promoting healthier habits amongst patients.
- Worked individually with service users and assisted delivery of group interventions to achieve results.
- Maintained complete, accurate reports and documented changes in service users' physical or mental health, escalating concerns.
Healthcare support worker
Cygnet Health Care
Harrow
10.2019 - 03.2021
- Assisted patients with daily living activities to enhance overall wellbeing.
- Coordinated with multidisciplinary teams to ensure comprehensive care plans were implemented.
- Documented patient care activities accurately in accordance with regulatory standards.
- Accompanied client to medical or dental appointments, grocery and errands.
- Attended mandatory training courses on regular basis to keep skills updated.
Support Worker
Protea Care Home
Hertfordshire
07.2017 - 08.2019
- Assisted clients with daily living activities to promote independence and well-being.
- Developed and maintained positive relationships with clients and colleagues to ensure a supportive environment.
- Participate in learning and development opportunities as required.
- Monitored and documented client behaviour and progress to inform care plans and strategies.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
Retail sales assistant
TX MAXX
Richmond
04.2015 - 12.2018
- Handled customer inquiries and resolved issues in a professional manner.
- Participated in training sessions to develop product knowledge and improve service skills.
- Assisted customers in product selection for increased sales.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
Education
O Levels -
Neasden High School
Neasden, Brent 09.1981 - 06.1987
A-Levels -
London College of Fashion
London 09.1987 - 06.1989
Skills
- Client-Centred approach
- Patient data recording
- Communication with patients
- Time efficiency
- Therapeutic engagement
Affiliations
- Reading
- Cooking
- Fitness
Timeline
Healthcare support worker
Cygnet Health Care
10.2019 - 03.2021
Occupational therapy assistant
Cygnet Health Care
03.2019 - 08.2025
Support Worker
Protea Care Home
07.2017 - 08.2019
Retail sales assistant
TX MAXX
04.2015 - 12.2018
A-Levels -
London College of Fashion
09.1987 - 06.1989
O Levels -
Neasden High School
09.1981 - 06.1987
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