Serina Udas
Leeds,Leeds
Summary
Enthusiastic and results-driven professional with a background in customer service, store management, and problem-solving. Leveraging a strong foundation in Computer Science (Bachelor’s degree), I bring a unique combination of technical skills and hands-on customer service experience. Over the years, I have honed my ability to address customer needs, resolve issues quickly, and manage team operations, all while maintaining high service standards in a fast-paced environment.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Sandwich artist/Team Lead
Subway
Leeds, Leeds
11.2022 - Current
- Managed daily operations of store, including supervising staff, ensuring stock levels, and adhering to operational procedures.
- Maintained strong customer relationships through clear communication, empathy, and effective problem-solving.
- Provided training to new employees on customer service standards and store procedures.
- Adapted quickly to changes in customer preferences and business demands, ensuring smooth store operations.
- Recommended additional products based on customer preferences, resulting in increased sales and customer satisfaction.
Volunteer Event Organizer
The British College
Kathmandu, Nepal
12.2021 - 12.2021
- Provided on-site customer service, addressing attendee inquiries, resolving issues, and ensuring overall satisfaction throughout the event.
- Planned activities schedule for assigned group and facilitated smooth transitions to meet planned arrival times.
- Built strong relationships with community partners and stakeholders.
Education
Bachelor of Science - Computer Science
The British College
Nepal 01.2020 - 08.2022
Bachelor of Science - Computer Science
Leeds Beckett University
Leeds 09.2022 - 06.2024
Skills
- IT troubleshooting
- Communication clarity
- Problem solver
- Sales expertise
- Microsoft Office proficiency
- Flexibility and Adaptability
- Customer Satisfaction
Timeline
Sandwich artist/Team Lead
Subway
11.2022 - Current
Bachelor of Science - Computer Science
Leeds Beckett University
09.2022 - 06.2024
Volunteer Event Organizer
The British College
12.2021 - 12.2021
Bachelor of Science - Computer Science
The British College
01.2020 - 08.2022
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