Serina Ford

Provide statutory social work services to people across Bath and North East Somerset who find themselves in vulnerable situations, focusing on protection , prevention, and safeguarding, to improve outcomes and quality of life for individuals and families .

Undertake assessment of need and risk , to inform evidence -based decisions and care planning that will protect individuals with needs and promote the wellbeing of service users , carers and families .

Undertake safeguarding enquiries in line with legislation, statutory guidance, and local policies and procedures , informed by need and risk , taking a think family approach .

Provide professional input to evidence-based, risk-informed decisions in line with legislation, statutory guidance, and local policies and procedures, to ensure appropriate action is taken.

Create and deliver strengths-based, outcome focused planning to deliver positive outcomes for individuals, families and carers.

Monitor and review the delivery of the relevant plan to ensure that it is meeting assessed needs and delivering improvement for service users, making changes and adjustments to relevant plans as required.

Identify, assess and monitor risk, addressing risks where possible and escalating as required, to ensure that situations are addressed at the earliest possible opportunity and risk minimised in line with the legislative framework and internal policies and procedures.

Respect service users as unique through a commitment to anti-discriminatory practice, which seeks to reduce, undermine or eliminate discrimination and oppression and remove the barriers that prevent people accessing services.

Build collaborative, professional relationships with service users through direct work, taking a person-centred approach to ensure that service users (as well as carers, family representatives and formal advocates) are fully enabled to participate in planning and decision making regarding their own lives.

Manage a varied caseload (including complex and higher-risk cases) where service users have diverse and cumulative requirements.

Work collaboratively with other professional teams and multi-agency colleagues over organisational boundaries, to ensure service users experience cohesive and seamless support to meet their assessed needs.

Maintain accurate professional records and complex case files in accordance with statutory requirements and local policies and procedures, to ensure that information is auditable.

• Offered emotional support to distressed individuals for better mental health.
• Guided parents on effective parenting techniques; helped improve parent-child interactions.
• Collaborated closely with social workers, ensuring comprehensive client care.
• Streamlined administrative tasks to facilitate smooth operations of family services.
• Implemented individualized care plans, promoting healthier family dynamics.
• Assessed family situations meticulously to provide pertinent interventions and solutions.
• Conducted crisis intervention when necessary, prevented escalation of conflicts within families.

• Conducted crisis intervention when necessary, prevented escalation of conflicts within families.
• Advocated for client rights in court proceedings, ensuring just outcomes for those involved.
• Tailored intervention strategies according to the unique needs of each family.
• Collaborated closely with social workers, ensuring comprehensive client care.

• Streamlined internal communication processes with efficient scheduling and organisation tools.
• Produced effective marketing campaigns with strategic targeting and customer segmentation.
• Coordinated trade shows, resulted in significant lead generation and networking opportunities.
• Improved brand image, crafted compelling content for social media channels.

Offered specialist support to some of the most marginalised women within our society, whilst their asylum application was being processed .

• Liaised closely with social services to safeguard at-risk children.
• Dealt with crisis situations calmly, ensuring safety of all involved parties.
• Delivered training workshops to parents; enhanced understanding of child development stages.
• Promoted healthy relationships amongst family members through mediation.

Provided emotional and practical support to clients living with HIV .

• Maintained open lines of communication fostering strong relationships between staff and residents.
• Conducted risk assessments, enhancing overall safety within the residence.
• Advocated on behalf of residents, promoting their rights and interests.
• Developed effective strategies for managing challenging behaviour amongst residents.