SERIFF SALAUDEEN
Personal Banking Manager
Bradford,ENG, United Kingdom
Summary
I am a goal-oriented Personal Banking Manager, Accountant, Customer Service Advisor, Project Manager, Entrepreneur, and Sales Manager with more than 5years of experience in the financial institution’s sector. My achievement includes increasing sales from 55% to 75% and managing a business from 0% to #40million worth of value. I am knowledgeable about financial services, business management, excellent customer service delivery, sales maximization, administrative assistance, departmental operations, and ensuring achieving organizational goal.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Personal Banking Manager
Nationwide Building Society
Wakefield, United Kingdom, WKF
01.2023 - Current
- Advised members/customers on the right products that suit their needs, from card processing, personal loans, account opening, and telephony sales processes.
- Analyzed the financial needs of clients and developed tailored strategies to meet goals.
- Developed and maintained strong relationships with clients to maximize satisfaction.
Warehouse Operative
Staffline Recruitment
Bradford, United Kingdom, West Yorkshire
10.2022 - 12.2022
- Speedibake food production and XPO Logistics
- Labeled products, rotated stock, and fronted merchandise for an appealing display.
Finance & Accounts Manager/ Sales Manager
Satusol Company
Ilorin, Nigeria
09.2016 - 08.2022
- Moved the company from 0% to #40million worth of value and oversaw the running of the company
- Setting-up account department,
- Member of business plan project committee that will assist in funding, and member of the interview panel
- Entrepreneurship and Merchandise work
- Promoting company products, Handling logistics, creating social media advertisements, and Book-Keeping.
- Created organizational structures to improve accounting and finance functions.
Customer Service Advisor and Marketing Associate
First Bank Of Nigeria Ltd
Ife, Nigeria
03.2014 - 11.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed department call volume of 50 calls per day and coordinated department schedules to maximize coverage during peak hours.
- New account opening,
- Recommended and upsold new products, resulting in a 25% increase in revenue.
- Revenue generation, Promoting the bank products through one-on-one engagement and group meetings
- Customers complaint handling
- Preparation of weekly report on set target.
Note Checker
First Bank Of Nigeria Ltd
Iwo, Nigeria
02.2011 - 01.2014
- Collection of bulk deposit/money
- Ensure appropriate posting of deposited money, managing customer complaints.
- Skilled at working independently and collaboratively in a team environment.
- Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
- Gained extensive knowledge in data entry, analysis, and reporting.
- Resolved problems, improved operations, and provided exceptional service
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Account Clerk (Intern)
Abusi-Olu
Osogbo, Osun, Nigeria
06.2007 - 01.2008
- Proven ability to learn quickly and adapt to new situations
- Proved successful working within tight deadlines and a fast-paced environment
- Passionate about learning and committed to continual improvement
- Exercised leadership capabilities by successfully motivating and inspiring others
- Ran errands and provided general office support in a professional environment
- Organized and detail-oriented with a strong work ethic
Education
Bachelor of Science - Accounting
Al-Hikmah University
Ilorin, Nigeria08.2019
Higher National Diploma - Accountancy
Osun State Polytechnic
Iree, Nigeria07.2013
Ordinary National Diploma - Accountancy
Osun State Polytechnic, Iree
Iree, Nigeria06.2007
Skills
- Sales Management and Telephony Sales
- Strong analytical skills
- Technology proficiency/savvy (Microsoft & Excel)
- Customer service
- Communication Skills
- Excellent interpersonal skills
- Problem-Solving
- Bank Management
- Organization and Time Management
- Flexible and Adaptable
Certification
- Sales Management (Level 7 Diploma), CPD
- Project Management, Reeds
- Communication Skills, Reeds
- Marginal Costing, Reeds
Timeline
Personal Banking Manager
Nationwide Building Society
01.2023 - Current
Warehouse Operative
Staffline Recruitment
10.2022 - 12.2022
Finance & Accounts Manager/ Sales Manager
Satusol Company
09.2016 - 08.2022
Customer Service Advisor and Marketing Associate
First Bank Of Nigeria Ltd
03.2014 - 11.2016
Note Checker
First Bank Of Nigeria Ltd
02.2011 - 01.2014
Account Clerk (Intern)
Abusi-Olu
06.2007 - 01.2008
Bachelor of Science - Accounting
Al-Hikmah University
Higher National Diploma - Accountancy
Osun State Polytechnic
Ordinary National Diploma - Accountancy
Osun State Polytechnic, Iree
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