serica kavaz
LONDON,City of London
Summary
Currently a Friendly Receptionist with background in Fashion Textiles, Hospitality and various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Receptionist
PITCH
LONDON, City of London
04.2023 - Current
- Kept reception area clean and neat to give visitors positive impression of the company.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Reduced waiting times through effective time and resource management.
- Managed bookings using Booker software to schedule, cancel and re-arrange pre booked appointments.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Answer all incoming emails + telephone calls per day, compiling detailed notes and promptly forwarding as required.
Bar and Restaurant Supervisor
laine
LONDON, City of London
07.2021 - 03.2023
- Monitored inventory and enforced proper rotation and storage requirements.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
- Monitored bar needs and delegated tasks to reduce patron wait times.
- Led team to deliver outstanding hospitality operations.
Talent Booking Agent
Alphabet Kids Talent Agency
LONDON, City of London
04.2021 - 10.2021
- Reviewed demo tapes and showreels, offering agency audition opportunities to bolster client base.
- Negotiated contract terms and rates of pay to achieve optimum outcomes on behalf of clients.
- Recorded and maintained client details with strict attention to confidentiality.
- Documented and followed up on details related to performance times, rehearsals and wardrobe fittings.
- Worked with photographers to coordinate head shots and promotional phot shoots.
- Served as primary point of contact for artist inquiries and provided best-in-class service for client base.
Casting Assistant
Netflix
LONDON, City of London
02.2020 - 09.2020
- Completed tasks on time to help team stay to schedule.
- Set up personal work space, resources and materials.
- Followed directions to create visuals in line with director's expectations.
- Liaised between different teams to maintain clear and prompt communications.
- Reacted to cues and signals to carry out tasks at precise timings for smooth performances.
Casting Assistant
The Mousetrap London
LONDON, City of London
11.2019 - 02.2020
- Planned tasks and understood instructions using industry-specific terminology.
- Attended rehearsals to practise precise execution of planned performances.
- Liaised between different teams to maintain clear and prompt communications.
Deputy Head of wardrobe
St Martins Theatre
LONDON, City of London
01.2018 - 04.2019
- Built positive professional relationships with models, designers and styling teams for smooth show and shoot preparation.
- Collaborated with hair and makeup departments to align looks with specific style briefs.
- Steamed and pressed garments prior to runway shows for flawless finishes.
- Maintained positive and professional during long shoots for improved team morale.
Costume Buyer
English National Opera
LONDON, City of London
03.2017 - 09.2019
- Contacted suppliers to resolve price, quality and delivery issues.
- Conducted in-depth research for new merchandise and suppliers.
- Prepared and raised purchase orders for new merchandise before stock-out.
- Negotiated contracts and improved prices and terms with suppliers to make business savings.
Casting Assistant
Channel 4
London, City of London
09.2016 - 12.2016
- Understood artistic concepts by visualising the big picture.
- Planned tasks and understood instructions using industry-specific terminology.
- Liaised between different teams to maintain clear and prompt communications.
- Attended rehearsals to practise precise execution of planned performances.
Assistant Buyer
English National Opera
LONDON, City of London
10.2015 - 06.2016
- Promoted positive team attitude and encouraged communication within team and customers.
- Contacted suppliers to resolve price, quality and delivery issues.
- Collaborated with team to support and implement agreed sourcing strategies to meet business needs.
- Conducted in-depth research for new merchandise and suppliers.
- Prepared and raised purchase orders for new merchandise before stock-out.
- Assessed and evaluated suppliers to ensure contract compliance.
Assistant Costume Supervisor
Wyndhams Theatre
LONDON, City of London
04.2015 - 09.2015
- Completed workpieces ahead of agreed deadlines.
- Paid attention to finishing touches to produce high-quality items.
- Planned use of materials for effective resource management and waste control.
- Selected appropriate tools and materials to achieve desired final look, feel and quality of garments.
- Followed directions to create visuals in line with director's expectations.
- Attended rehearsals to practise precise execution of planned performances.
Talent Booking Agent
Elite London
LONDON, City of London
12.2014 - 02.2015
- Recorded and maintained client details with strict attention to confidentiality.
- Resolved client issues, liaising with directors or stakeholders to enforce contract terms.
- Read and analysed manuscripts to decipher new opportunities for diverse client base.
- Reviewed demo tapes and showreels, offering agency audition opportunities to bolster client base.
- Managed marketing collateral to boost client engagement with key industry leaders.
- Finalised details of all artist engagements and followed up to verify confirmations.
- Worked with photographers to coordinate head shots and promotional phot shoots.
- Communicated with venues and personnel to gather project details and confirm artist requirements.
Costume Assistant
The National Theatre
LONDON, City of London
08.2014 - 12.2014
- Performed light repair work tailored adjustments on Principle costumes.
- Stored costumes appropriately and returned hired items.
- Assisted Costume Designer with buying and during fittings.
- Created accurate continuity notes on sets.
- Liaised between different teams to maintain clear and prompt communications.
Education
NVQ Level 3 - Costume Technician
Lewisham Southwark College
London 02.2013 - 02.2014
BTEC - Fashion Textiles, Art and Design
St Francis Xavier Sixth Form College
London 09.2007 - 09.2009
Skills
- Data entry
- Customer-service orientated
- Email management
- Open and clear communicator
- Attention to detail
- Personable and outgoing
Languages
English
Native
Certification
Apprentice of The Year Awarded by The Mayor of London -2014
Timeline
Receptionist
PITCH
04.2023 - Current
Bar and Restaurant Supervisor
laine
07.2021 - 03.2023
Talent Booking Agent
Alphabet Kids Talent Agency
04.2021 - 10.2021
Casting Assistant
Netflix
02.2020 - 09.2020
Casting Assistant
The Mousetrap London
11.2019 - 02.2020
Deputy Head of wardrobe
St Martins Theatre
01.2018 - 04.2019
Costume Buyer
English National Opera
03.2017 - 09.2019
Casting Assistant
Channel 4
09.2016 - 12.2016
Assistant Buyer
English National Opera
10.2015 - 06.2016
Assistant Costume Supervisor
Wyndhams Theatre
04.2015 - 09.2015
Talent Booking Agent
Elite London
12.2014 - 02.2015
Costume Assistant
The National Theatre
08.2014 - 12.2014
NVQ Level 3 - Costume Technician
Lewisham Southwark College
02.2013 - 02.2014
BTEC - Fashion Textiles, Art and Design
St Francis Xavier Sixth Form College
09.2007 - 09.2009
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