
Proficient in networking technologies with expertise in TCP/IP, IPv4 addressing and subnetting, routing and switching fundamentals, VLANs and inter-VLAN routing, static routing, and OSPF fundamentals. Skilled in utilising Cisco IOS CLI and Cisco Packet Tracer for network configuration and troubleshooting. Adept at diagnosing and resolving network issues to ensure optimal performance. Committed to advancing technical knowledge and contributing to innovative networking solutions.
Assisted elderly and disabled users with technology devices including computers, smartphones, hearing aids, and smart TVs.
Resolved internet connectivity issues and configured routers to ensure stable connections.
Managed support requests using Deskpro ticketing system, documenting issues and resolutions accurately.
Delivered professional, reliable transport services while maintaining high standards of customer service, communication, and passenger safety.
Built strong customer satisfaction through punctuality and courteous interactions.