Sergio Rigó
London,United Kingdom
Summary
Results-driven hospitality professional with proven experience delivering high-quality service in busy, fast-paced environments. Confident in managing guest interactions from arrival to departure, ensuring efficiency, attention to detail, and a consistently positive dining experience. Strong communicator with excellent organisational skills and a proactive mindset. Able to perform effectively under pressure while maintaining professionalism and service standards. Committed to supporting team performance, enhancing guest satisfaction, and contributing to overall business success.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Chef de Rang
Oxford and Cambridge Club
London
2025.04 - 2026.02
- Proactively anticipate members’ and guests’ needs, delivering highly personalised, discreet and refined service within an exclusive private members’ club environment.
- Lead and coordinate service in my section (Chef de Rang station), ensuring flawless mise en place, smooth table service and consistently high standards across breakfast, lunch and dinner.
- Build strong, professional relationships with members, guests and colleagues, representing the Oxford and Cambridge Club with courtesy, diplomacy and impeccable personal presentation at all times.
- Support and guide Commis and junior team members, delegating tasks, monitoring performance and contributing to a positive, collaborative and service-focused team culture.
- Work closely with kitchen, bar and back-of-house teams to ensure accurate order taking, precise timing of courses and seamless coordination during busy service periods and events.
- Ensure that all equipment, silverware, glassware and linen in my section are correctly set up, well maintained and presented to club standards, helping to reduce waste and prevent breakages.
Barback
Nusr_Et Steakhouse London
London, Greater London
2024.07 - 2025.04
- Assist bartenders in their duties
- Prepare hot and cold beverages
- Maintain the cleanliness and efficiency of the bar area, ensuring it is functional and presentable throughout service.
Waiter
Hyatt Regency London - The Churchill
London
2023.10 - 2024.01
- Proactively anticipate guests’ needs, providing warm, personalised and efficient service that reflects Hyatt standards of hospitality in a busy upscale hotel environment.
- Welcome and seat guests, present menus and take orders accurately, ensuring clear communication with the kitchen and bar to deliver a smooth and timely service.
- Serve food and beverages to Hyatt brand standards, checking presentation, temperatures and guest satisfaction throughout the meal and responding promptly to any requests.
- Maintain a clean, organised and fully prepared station, including mise en place, table setup and side duties, ensuring the restaurant is always ready for service.
- Build professional and courteous relationships with guests and colleagues, supporting a positive team atmosphere and consistently contributing to high guest satisfaction scores.
- Follow all hygiene, health and safety procedures, including allergen awareness and cleanliness of equipment and work areas, in line with hotel and UK regulations.
Barback
Clays
London, Greater London
2023.01 - 2023.10
- Supporting the preparation drinks
- Supporting the delivery of service
- Providing assistance to all service staff
- Understanding of our technology
- Engaging with our products and offering
- Maintaining the cleanliness of the bar
- Ensure that the bar is stocked throughout service
- Maintenance and cleanliness of all stock areas
- Preparation and break down of the bar
Barback
The Ivy Collection
London South East, Greater London
2022.04 - 2023.02
- Provide support to the entire bar team
- Establish and maintain good working relationships amongst the bar and front of house team
- Monitor and regularly replenish all stock, ensuring bartenders have the supplies to make drinks
- Ensure the bar area is clean
- Where necessary be responsible for maintaining the coffee machine and making coffee for guests
Education
Bachelor's degree - Accounting and Financial
Canterbury Christ Church University
Bachelor's degree - Journalism
Universidade Salgado de Oliveira
2012.01 - 2015.01
Skills
- Microsoft Office
- Customer service
- Driving
- Leadership
- Communication skills
- Organisational skills
Certification
PRESS CARD JOURNALIST Number: BR17961
Languages
English: Intermediary
Spanish: intermediary
Portuguese: Native
Personal Details
- Driver's License: A, B
- Eligible to work in the UK: Yes
- Highest Level of Education: Bachelor's
Timeline
Chef de Rang
Oxford and Cambridge Club
2025.04 - 2026.02
Barback
Nusr_Et Steakhouse London
2024.07 - 2025.04
Waiter
Hyatt Regency London - The Churchill
2023.10 - 2024.01
Barback
Clays
2023.01 - 2023.10
Barback
The Ivy Collection
2022.04 - 2023.02
Bachelor's degree - Journalism
Universidade Salgado de Oliveira
2012.01 - 2015.01
Bachelor's degree - Accounting and Financial
Canterbury Christ Church University