Sergio Araujo De Pina
Newcastle,Tyne And Wear
Summary
Accomplished professional with a robust technical understanding and expertise in analysing information, presenting technical data, and risk analysis. Demonstrates focused leadership skills and excels in stakeholder management, ensuring collaborative leadership in network architecture design. Proficient in switch/routing protocols, root-cause analysis, troubleshooting, and remote support capabilities. Adept at writing technical documentation and adapting to new technologies while consistently meeting targets and deadlines. Career goals include advancing technological adaptability to drive innovative solutions within the industry.
Overview
10
10
years of professional experience
Work history
Solutions Engineer
Satcom Global Ltd
Newcastle Upon Tyne
03.2018 - 08.2025
- Developed and maintained satellite communication systems and networks.
- Configured and troubleshot satellite communication equipment to enhance performance.
- Analysed network issues, providing effective resolutions to minimise downtime.
- Monitored system performance, optimising security protocols as necessary.
- Provided technical support while mentoring junior engineers for skill development.
- Researched new technologies, documenting system updates for future reference.
- Collaborated with customers to resolve service issues and align on expectations.
- Trained engineers in satellite communication system design and maintenance practices.
IT Technician
Sage
07.2017 - 02.2018
- Acted as primary contact for IT issues, troubleshooting faults and ensuring resolution.
- Ensured adherence to SLAs by accurately logging faults and meeting response times.
- Managed overall security of business networks through comprehensive oversight.
- Achieved first call resolution for accounting issues, enhancing operational efficiency.
- Delivered time and cost efficiencies by coaching non-technical staff on technical matters.
- Responded to support requests, guiding users through basic troubleshooting procedures.
Sport Adviser
Decathlon
11.2015 - 03.2017
- Directly assisted with the success and profit of the business by engaging and serving customers in a friendly and welcoming manner, demonstrating outstanding product knowledge.
- First point of contact for all escalated customer complaints and queries, followed up to ensure resolution.
- Promoted a culture of high-performance to deliver a best-in class proposition for customer service.
- Managed and developed a team through a variety of motivational and analytical techniques.
- Owned objectives setting, coaching and performance monitoring staff.
- Managed payment systems, taking cash and card payments and issued returns and refunds.
- Monitored the company’s stock management system to log, check, locate and move stock.
- Ensured that all areas were clean and tidy whilst executing the businesses Health and Safety policies.
Education
Applied Computing (Top-Up) - IT
Northumbria University
Applied Computing (Foundation Degree) - IT
Newcastle College
A-Levels - Business & IT
Newcastle College
Skills
- Technical understanding
- Analysing information
- Presenting technical information
- Risk analysis
- Stakeholder management
- Focused leadership skills
- Switch/routing protocols
- Root-cause analysis and mitigation
- Troubleshooting
- Target driven and working to deadlines
- Remote support capabilities
- Technical documentation writing
- Technological adaptability
- Network architecture design
- Collaborative leadership
Certifications
- MikroTik Certified Network Associate (MTCNA)
- GVF561: Fundamentals for Marine VSAT Operators
- GVF520: Satcom Fundamentals
- GVF510 Ed. 2: Core Skills for VSAT Professionals
- Cerco Certificate in Systems & Networking (CCSN)
- Intellian VSAT Commissioning
- Intellian Aptus
- The fundamental concepts and technologies that underpin the Internet of Everything (IoE) By CISCO
Timeline
Solutions Engineer
Satcom Global Ltd
03.2018 - 08.2025
IT Technician
Sage
07.2017 - 02.2018
Sport Adviser
Decathlon
11.2015 - 03.2017
Applied Computing (Top-Up) - IT
Northumbria University
Applied Computing (Foundation Degree) - IT
Newcastle College
A-Levels - Business & IT
Newcastle College
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