Serenity Naylor

Dedicated professional with expertise in customer satisfaction and service, adept at managing sales transactions and cash handling. Demonstrates strong skills in effective communication, time management, and multitasking, ensuring efficient operations even under pressure. Proficient in food preparation and portion control, with a keen understanding of product upselling strategies. Committed to leveraging basic computer literacy to enhance operational efficiency and achieve career growth within the retail or hospitality sector.

• Reading
• Scrap Booking
• Drawing

Savers Health & Beauty, Volunteering, Wigan, 2016-05, 2016-07, During an eight-week volunteering experience at Savers Health & Beauty in Wigan Town Centre, I was tasked with restocking shelves and ensuring product visibility for customers. This role provided valuable insight into retail operations and helped me develop my teamwork abilities along with high attention to detail.

• I am a young, passionate and motivated individual looking to start a career within retail & customer service. Looking to utilize my existing personal skills to be an asset within the sector. I am very independent and approachable, with a warm, friendly, welcoming and caring nature, willing to put the customer at the heart of everything whilst achieving business demands.
• I am a proactive team player who is equally accomplished with working with others and working on my own initiative. Willing to undertake any further training and tasks as required.

I possess extensive experience in acquiring detailed knowledge of various products and services prior to promoting and selling them to customers. With a strong foundation in information gathering, I excel at engaging and persuading customers, effectively guiding them toward making informed purchasing decisions.

I am characterized by a bubbly, friendly, and energetic demeanour, with an excellent sense of humour. My ability to cultivate positive relationships with both customers and colleagues has consistently enhanced workplace dynamics and customer satisfaction.

My track record reflects exceptional punctuality and flexibility, allowing me to adapt to the changing demands of the business as required. I am organized and reliable, consistently completing tasks accurately and within established deadlines.