Serene Roy
Leeds
Summary
11 years in Telecom Domain & Manufacturing as a Business Analyst, Transformational Analyst, Product Owner, E2E Solution Designer, Component Designer, Ab Initio Testing, Database (Pl Sql) testing, Oracle Golden gate Testing, Web UI Testing, Mobile app and Application support across all interfaces. Experience in Requirement gathering, Test case preparation, Test Strategy creation, Functional Testing, Regression testing , Database Testing & preparation of HLD,LLD. Knowledge in Order journeys, L2C journey Billing journeys & Billing Payment components. Involved in Defect Management Life Cycle through HP ALM Quality enter 12.01. Experience in Agile Methodology & Spotify model. Support an Agile Software Development process, working in conjunction with end users and technical delivery team. Work with counterparts in Product Management to align on the vision, program backlog, and roadmap. Acting as stakeholder of specific product backlog items, work closely with development teams to ensure the output to be aligned with expectations. Analyze trends in large and complex datasets to enable data-driven business strategies. Identify unconventional data sources that can be used for understanding customer behavior, identify ways that data can be captured and then use that data to further refine existing strategies. Prepared High-Level Logical Data Models and BRDs supporting documents containing the essential business elements and descriptions of the relationships between the factors to analyse and document requirements Skilled analytics professional with experience in business assessment. Committed to designing and implementing management processes that align with organisational objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Transformation analyst
Tata Consultancy Services
2023.01 - Current
- Collaborated with diverse teams to gather and document precise business requirements for alignment with organisational goals.
- Designed and implemented business solutions to align with objectives and industry best practices.
- Documented process flows and implemented requirements for functional improvements.
- Devised and led operational changes to generate significant improvements and measurable results in line with business objectives.
- Communicated with staff at all organisational levels to assess current systems.
- Worked closely with stakeholders to define key performance indicators (KPIs) and establish metrics for processes and projects.
- Applied strong analytical skills to translate business requirements into effective technical solutions.
- Delivered end-to-end IT systems and business change projects in line with project specifications.
- Collaborated with cross-functional teams to implement operational improvements and business strategies.
Digital Business Analyst, Supporting Product owner, Supporting Scrum Master -Wholesale Team
Tata consultancy Services UK
2021.05 - 2022.12
- Performs functions on highly complex modules and provides guidance to a team of Business Systems
- Requirement Elicitation by conducting meetings with stake holders, Product Manager
- Performed Gap Analysis to understand legacy application and develop new solutions
- Define a deliver within an agile project governance framework
- Inspire and lead the agile software delivery team
- Resolve issues and mitigate risks
- Ensure projects are delivered within agreed scope, agreed timelines while motivating and managing the team
- Documenting Business Requirements using BRD and FRD's
- Subject matter authority for the solution being developed for client
- Work with the Product Owner to define the product by identifying requirements and thinking critically about what will make it successful, write user stories that communicate the Product Owner's requirements and that are easily consumed by software teams
- Develop business architecture using requirements such as scope, processes and risks to ease understanding of business requirement
- Analyse client's business requirements and processes through document analysis, interviews and workflow analysis to map exact business requirement in structured and presentable format
- Translate stakeholder requirements into over different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams
- Act as a support all phases of agile software development to include initiation, design, development and testing
- Gather requirements from Business stakeholders using techniques to ultimately create the crisp user stories
E2E Solution Designer -Enterprise Ventures team
Tata consultancy Services UK
2020.12 - 2021.05
- Identify, design, and implement internal process improvements, automating manual processes, control and optimizing data technology service delivery
- Build robust and scalable data infrastructure to support needs from internal and external users, regulators and compliance requirement
- Contribute to development guidelines and standards for security, privacy with Risk, Regulatory functions
- Work with infrastructure, operations, and business analytics team to assist in data related technical issues and implement effective solutions
- Approve detailed design to ensure that the solution delivers to business needs.
E2E solution BB Designer - SME(Small medium scale enterprise) Team
Tata consultancy Services UK
2019.01 - 2020.11
- Analysing the technology environment
- Analysing enterprise specifics
- Analyse, documenting requirements
- Setting collaboration framework
- Creating solution prototype
- Controlling solution development
- Implement data security, privacy, protection framework and optimized service & access management
- Understand business requirement and solution design to develop and implement solutions that adhere to architectural guidelines, address regulatory and compliance requirements
- Maintain security and privacy framework, policy, solution & systems
- Develop data protection and consent management systems.
Component Designer - Middleware Component
Tata consultancy Services UK
2016.09 - 2017.09
- Research, coordinate and support engineering staff in selection and qualification of sourced and bought out
- Ensure these components meet the product specifications are reliable and effective
- Drive interaction between design projects and the Component Engineering team
- Actively participate in Project kickoff for early involvement
- Support designers in making the best component selections, according to principle and selection guide
- Lead root cause analysis and improvement actions for component failure issues
- Establish work breakdown, estimate time or execution and schedule the activities
- Prepare best practices/SOP documents.
Functional Test Analyst - Billing & Payments Component
Tata consultancy Services UK
- Log articulate and detailed descriptions, and steps required to reproduce the bugs
- Identify a bug's root cause whenever possible
- Timely response on requests for more information and bug flow
- Review and analyse system specifications
- Collaborate with QA Engineers to develop effective strategies and test plans
- Track and re-test all existing bugs regularly, and update the bug database accordingly
- Regularly re-test all elements in the game as directed by the testing lead
- Verify that bugs marked 'fixed' in are indeed fixed, before closing the bug
- Guide and mentor, the Customer engineers to build the channel that is designed
- Prepared test data according to Business requirement document
- Responsible to deliver test framework designs, performance testing/tuning & test data solutions
- Understanding requirement, analyzing it and writing test cases
- Test case creation and peer review of the cases prepared by other members in team.
Automation Test Lead - Test Automation Team
Tata consultancy Services UK
- Used Quality Center, defect tracking tool to report application defects and enhancements request and discussed with developers to resolve technical issues
- Liaise with Test Analysts to ensure that the manual and automated test plans are met
- Store all automated test results for decision making and future reference
- Performed ad-hoc, Functional, Regression, Integration and Compatibility Testing of Web-based App
- Design, creates and maintaining scripts using automation
- Design automated test plan for project
- Testing of scripts before the automated test execution
- Thoroughly validate product functionality to ensure conformance
- Execute and analyse the results of manual and automated test cases.
Defect Manager - SME Team (A team of 100 members)
Tata consultancy Services UK
- Maintain relationships by engaging business leaders to establish credibility, solve problems, build consensus and achieve objectives
- Working with product and service vendors, and with the onshore-offshore delivery model
- Assign requirements and defects to responsible departments based on software architecture
- Track the end-to-end progress of the software requirements and defect from the definition to the verification
- Tailor the generic process descriptions for requirements and defect management to the project's needs
- Monitor and report the progress of software requirements and errors in the implementation process.
Education
Information Technology
Karunya University
IndiaSkills
- Business process mapping
- Business analysis
- Project documentation
- Scope and project definition
- Business planning
- Process development
- Communication skills
- Customer-focused
- Team building
- Leadership
- Stakeholder Management
- Telecom BSS/OSS
- Organised and efficient
- Multi-tasking
- Jira
- Agile methodologies
- Confluence
- Requirement gathering
- Scrum transformation projects
- SCRUM qualified
- Gap analysis
- User stories
- Product lifecycle management
- Backlog management
- Sprint planning
- Agile and Scrum methodologies
- Quality Assurance and Control
- Risk, issue and dependency management
Tools
- Jira
- Confluence
- Lucid
- Visio
- Figma
- Toad
- Microsoft Teams
- SharePoint
- Mural
- Miro
- Microsoft Excel
- BMC remedy
- Oracle HP QC ALM 10.02
Accomplishments
- On the spot award
- Best Team player
- Accelerate award
- Service commitment award
Certification
- Safe Agile
- PSM1
- Simplilearn CBAP
- Oracle 11g PLSQL
- ISTQB
Domain
Telecom
Manufacturing
Methodology
Agile
Waterfall
Affiliations
- Cooking, travel
Clients worked
British Telecom
Jaguar Landrover
Timeline
Transformation analyst
Tata Consultancy Services
2023.01 - Current
Digital Business Analyst, Supporting Product owner, Supporting Scrum Master -Wholesale Team
Tata consultancy Services UK
2021.05 - 2022.12
E2E Solution Designer -Enterprise Ventures team
Tata consultancy Services UK
2020.12 - 2021.05
E2E solution BB Designer - SME(Small medium scale enterprise) Team
Tata consultancy Services UK
2019.01 - 2020.11
Component Designer - Middleware Component
Tata consultancy Services UK
2016.09 - 2017.09
Functional Test Analyst - Billing & Payments Component
Tata consultancy Services UK
Automation Test Lead - Test Automation Team
Tata consultancy Services UK
Defect Manager - SME Team (A team of 100 members)
Tata consultancy Services UK
Information Technology
Karunya University