Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serena Mole

Birmingham ,Solihull

Summary

I am an enthusiastic, hardworking and confident individual. I am currently working as a lifeguard at virgin active with a wide range of customer service skills , safety roles and maintaining a welcoming and secure environment. I am trained in a duty management role where i support the club and develop strong leadership skills, demonstrate reliability and teamwork across all departments. I enjoy meeting new people, creating a positive experience and working with others. I approach opportunities with a professional and ambitious mindset.

Overview

4
4
years of professional experience

Work History

Lifeguard

Virgin Active
Birmingham , Solihull
08.2022 - Current
  • Monitored customers consistently to ensure a safe environment
  • Enforced pool rules consistently, ensuring a fair and enjoyable environment for all patrons.
  • Stayed up-to-date on first aid and emergency best practices through training.
  • Communicated clearly and effectively with team members and patrons during high-pressure situations
  • Handled member feedback professionally to improve overall customer experience

Hairdressing Apprentice

ICE hair and beauty
Birmingham , Solihull
04.2023 - 06.2023
  • Welcomed clients upon arrival, ensuring a friendly atmosphere.
  • Coordinated with hairstylists and beauty therapists to ensure seamless appointment flow and client satisfaction.
  • Maintained a clean and organised salon making sure the equipment and workspaces upheld hygiene standards.
  • Monitored stock levels of salon products and supplies, facilitating timely ordering and restocking to ensure availability.
  • Showed reliability and punctuality, contributing to a positive team environment and strengthening team cohesion.

Lifeguard

Tudor Grange leisure Centre
Birmingham , Solihull
08.2022 - 12.2022

Education

Stratford upon avon Collage
Stratford-upon-Avon, WAR
01-2024

GCSEs -

Alderbrook Secondary School
Solihull, SOL
01-2022

Skills

  • First aid certification
  • Emergency response
  • Risk assessment
  • Safety enforcement
  • Effective communication
  • Calm under pressure
  • Teamwork and collaboration
  • Time management

Timeline

Hairdressing Apprentice

ICE hair and beauty
04.2023 - 06.2023

Lifeguard

Virgin Active
08.2022 - Current

Lifeguard

Tudor Grange leisure Centre
08.2022 - 12.2022

Stratford upon avon Collage

GCSEs -

Alderbrook Secondary School
Serena Mole