Serena Emery-Beaman
Kidderminster,Kidderminster
Summary
Detail-oriented Technical Officer with strengths in Food Hygiene Ratings and compliance. Conducts thorough food visits and consultations to ensure high standards of safety and quality. Engages with businesses to enhance food safety practices and drive compliance. Proactive professional skilled in customer relationship management and consultation. Builds strong connections with clients through effective communication and tailored advice. Delivers exceptional service to enhance customer satisfaction and loyalty.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Technical Officer
Worcestershire Regulatory Services
Kidderminster, Worcestershire
11.2020 - Current
- Conducted assessments of food hygiene ratings at various establishments
- Established communication with new and former businesses for partnership opportunities
- Performed in-person and phone consultations to address food safety concerns
COVID Tester
Worcestershire
Worcestershire
03.2020 - 11.2020
- Carried out mobile Covid testing around Worcestershire
Sales Executive
Screen Print World
Kidd, Worcestershire
09.2019 - 03.2020
- Telephone calls inbound and external
- Quotes for materials
- Managed Ebay online
Sales Executive
Willowbrook Mobility
Kidderminster, Worcestershire
01.2016 - 08.2019
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Achieved company targets by implementing successful sales strategies.
- Inbound and Outbound targeted calls
Call Centre Advisor
Status Heating
01.2015 - 01.2016
- Provided a friendly, supportive and empathetic approach when dealing with complex customer cases.
- Handled difficult customer interactions with patience and professionalism, resolving complaints and promoting positive experiences.
- Dealing with Housing companies and House insurance company
Sales Executive
Forward Products
Bromsgrove, Worcestershire
11.2013 - 12.2014
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Achieved company targets by implementing successful sales strategies.
- Dealing with schools for stationery requests and needs
- Targeted calls and target
Temping Work
Worcestershire
03.2013 - 11.2013
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Call Centre Agent
Status Heating
Hollywood, West Midlands
02.2012 - 03.2013
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Dealing with Housing companies and Home insurance companies
Newspaper Salesperson
Express and Star
Wolverhampton, West Midlands
03.2010 - 02.2012
- Kept customers happy by assisting buyers with queries, problems or concerns about products.
- Welcomed customers, addressed enquiries and provided information to promote positive communications and excellent service.
- Used database to track and locate titles and print materials for clients.
- Resolved customer issues and complaints with empathy, offering satisfactory solutions promptly.
- Hit weekly and monthly targets
Newspaper Salesperson
Standard Newspapers - Bullivant Media
Bromsgrove, Worcestershire
07.2005 - 03.2010
- Achieved sales targets set by management
- Cross-sold related titles to enhance customer experience
- Welcomed customers, addressed enquiries and provided information to promote positive communications and excellent service.
- Kept customers happy by assisting buyers with queries, problems or concerns about products.
- Primarily handled customer inquiries over the phone while occasionally visiting clients
Education
GCSEs - Grades
Newbold Grange High School
Rugby, WAR01-1987
Skills
- Food safety compliance
- Customer relationship management
- Quality control
- Risk assessment
Certification
- Food & Hygiene certified level 2 and 3
Enjoy Cooking
- I enjoy cooking and experimenting with foods
Enjoy Cooking
- I enjoy experimenting with foods
Timeline
Technical Officer
Worcestershire Regulatory Services
11.2020 - Current
COVID Tester
Worcestershire
03.2020 - 11.2020
Sales Executive
Screen Print World
09.2019 - 03.2020
Sales Executive
Willowbrook Mobility
01.2016 - 08.2019
Call Centre Advisor
Status Heating
01.2015 - 01.2016
Sales Executive
Forward Products
11.2013 - 12.2014
Temping Work
03.2013 - 11.2013
Call Centre Agent
Status Heating
02.2012 - 03.2013
Newspaper Salesperson
Express and Star
03.2010 - 02.2012
Newspaper Salesperson
Standard Newspapers - Bullivant Media
07.2005 - 03.2010
GCSEs - Grades
Newbold Grange High School