Serena Borghini
London,United Kingdom
Summary
As an enthusiastic and detail-oriented travel designer, I bring a deep passion for crafting personalised travel experiences that inspire and delight. With a background itinerary planning, destination research, and client relations, I specialise in forming strong customer and vendor relationships, creating tailored journeys that reflect the unique preferences and interests of each traveler.
My goal is to curate unforgettable experiences, balancing seamless logistics with authentic, immersive adventures. I thrive on ensuring every aspect of a trip exceeds expectations, from initial consultation to the final detail. My creative approach, combined with an understanding of diverse destinations, allows me to design memorable travel experiences.
Overview
11
11
years of professional experience
Work history
Group Reservation Executive Agent
Oceandusk
London
07.2024 - Current
- Assisted in contract negotiations with travel agencies leading to beneficial partnerships.
- Managed all aspects of large-scale reservations whilst ensuring attention to detail.
- Achieved higher occupancy rate with proactive management of group reservations.
- Facilitated seamless communication between guests, sales team and hotel management to ensure smooth operations
- Handled last minute changes efficiently
- Responded quickly and professionally to customer inquiries
- Deal with high volume calls and emails competently to meet service targets
- Ensure meticolous oversight of M&E operations.
- Negotiated corporate reservations rates to meet client budget requirements
- Planned travel itineraries for families and corporate clients with diverse needs.
- Partnered with local entertainment and dining venues on mutual promotional strategies
Travel designer
Traveler's thirst
01.2020 - 03.2022
- Consulting with customers to determine budget and type of trip
- Prioritising tasks, working under pressure and to deadlines
- Creating plans and organising every aspect of a trip
- Devise design solutions to meet client requests
- Executing high quality designs using allocated resources and budget.
- Assisting customers with flight and hotel bookings, travel insurance, and other travel-related services.
Tour leader
Aloschi
Florence, Tuscany
05.2019 - 09.2021
- Coordinated smooth-running tours, ensuring seamless logistics and resolved problems with itineraries, services and accommodation
- Managed diverse groups, demonstrating strong interpersonal and organisational skills
- Fostered a spirit of adventure and discovery while ensuring the safety and comfort of all participants
- Developed relationships with vendors to obtain discounts and special offers for tour groups
- Learned historical and cultural details of landmark site to enrich tours.
- Addressed enquiries, issues and concerns of tourists.
Tourist guide
CiaoFlorence
Florence, Tuscany
05.2018 - 03.2021
- Provided informative and engaging tours, guiding tourist around museums, galleries and other cultural sites
- Demonstrated a deep understanding of art, history, and local traditions
- Provided accurate, timely answers to customer's questions
- Enhanced local tourism by recommending additional attractions and points of interest in surrounding area
- Assisted clients with special needs following safety standards
Sales Assistant
Gucci
06.2014 - 06.2016
- Provided exceptional customer service and contributed to the overall success of the company
- Collaborated with team members to achieve sales targets
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills
- Fostered positive relationships with customers to enhance loyalty and retention.
- Utilized product knowledge, sales abilities and a variety of tools and techniques to track and report on sales performance.
Education
GCSE -
Liceo Classico P Rossi
Massa 09/2002 - 07/2007
Certificate and License of "Tourist guide" - Art, History, Geography
La Bottega Toscana
Florence, Italy 09/2017 - 05/2018
Certificate and License of "Tour leader" -
La Bottega Toscana
Florence, Italy 09.2016 - 5 2017
Skills
- Customer Relationships Experienced
- Multitasking and problem solving Experienced
- Open-minded and willing to learn Expert
- Creative and Passionate Expert
- Flexibility Expert
- Detail-oriented Expert
- Team work Expert
- Planning and time management Experienced
Timeline
Group Reservation Executive Agent
Oceandusk
07.2024 - Current
Travel designer
Traveler's thirst
01.2020 - 03.2022
Tour leader
Aloschi
05.2019 - 09.2021
Tourist guide
CiaoFlorence
05.2018 - 03.2021
Certificate and License of "Tour leader" -
La Bottega Toscana
09.2016 - 5 2017
Sales Assistant
Gucci
06.2014 - 06.2016
GCSE -
Liceo Classico P Rossi
09/2002 - 07/2007
Certificate and License of "Tourist guide" - Art, History, Geography
La Bottega Toscana
09/2017 - 05/2018
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