Seref Kilinc

• Contributed to the development and delivery of large-scale, customer-facing digital healthcare solutions used by AXA Health members.
• Collaborated with Product Managers, Business Analysts, Designers, Architects and QA Engineers to translate business requirements into effective technical solutions.
• Developed, tested and maintained enterprise applications using React, TypeScript and C#, supporting the delivery of new features and improvements to existing functionality.
• Presented completed functionality during sprint reviews and demonstrations, communicating technical solutions to technical and non-technical stakeholders.

Appointments

• Delivered the end-to-end appointments journey, enabling members to view appointment history and status through AXA Health's self-service portal for the first time.

Letter of Authority

• Helped develop a new member authorisation journey, enabling policyholders to securely authorise others to manage their policy and supporting a reusable architecture for future journeys.

Dental & Optical

• Enhanced the Dental & Optical claims experience by improving self-service access to benefit information and detailed claim history.

• Completed a Level 4 Software Developer Apprenticeship, gaining two years of practical experience developing enterprise applications within Agile teams.
• Delivered smaller Product Backlog Items (PBIs), contributing to feature enhancements, defect resolution and ongoing application improvements.
• Developed technical skills in React, JavaScript, TypeScript and C# while working alongside experienced software engineers.
• Built an internal Salesforce Test Data Generator, reducing policy-specific test user creation from minutes to seconds and improving developer and tester efficiency.

• Delivered excellent customer service in a fast-paced, high-volume environment, building strong interpersonal and communication skills.
• Resolved customer queries and concerns professionally, maintaining a positive customer experience in challenging situations.
• Managed multiple priorities simultaneously while maintaining a high standard of service under pressure.

• Coached and mentored U12 and U9 football teams, developing leadership, communication and motivational skills.
• Planned and delivered engaging training sessions tailored to different ability levels, promoting teamwork and player development.
• Supported individual player growth through constructive feedback, goal setting and performance coaching.

• Officiated competitive football matches, making impartial decisions under pressure while maintaining control of the game.
• Applied football rules consistently and communicated decisions clearly to players, coaches and spectators in fast-paced environments.
• Developed strong communication, conflict resolution and decision-making skills by managing challenging situations with professionalism and composure.