SERAPHINA LAFFERTY
Alderley Edge,CHESHIRE
Summary
Friendly and customer-focused professional with experience in healthcare, hospitality, retail, and digital content creation. Strong communication, organisation, and problem-solving skills, with the ability to work independently and provide excellent customer support. Passionate about travel and experienced in independently planning international trips using platforms such as Booking.com and Airbnb. Currently based in the UK and seeking a remote role where I can combine my customer service experience with my interest in travel and international environments.
Overview
2027
2027
years of professional experience
Work History
Café Assistant
Morley Nurseries
01.2020 - Current
- Supported customers and provided friendly service.
- Managed orders, payments, and daily café responsibilities.
Retail Assistant
Homebird Furniture
01.2018 - Current
- Advised customers and helped them choose suitable products.
- Promoted products through customer-focused conversations.
- Processed cash and card payments.
- Managed stock deliveries and organised displays.
Customer Service Assistant
The Drum and Monkey
Alderley Edge
- Current
- Provide friendly and professional customer service in a busy environment.
- Communicate with customers to understand and respond to their needs.
- Manage multiple tasks efficiently while maintaining accuracy and attention to detail.
- Worked confidently in diverse team settings. both independently and as part of a team.
- Remained calm during high-pressure situations. and organised during busy periods.
Café Assistant
Alderley Park Barista
01.2023 - 07.2024
- Delivered excellent customer service in a fast-paced environment.
- Managed customer orders accurately and efficiently.
- Responded to customer requests and ensured a positive experience.
- Developed strong communication and teamwork skills.
Pharmacy Dispenser
Lloyds Pharmacy
03.2021 - 01.2023
- Provided professional support and assistance to customers with a high level of care.
- Handled confidential customer information responsibly.
- Followed strict procedures when dispensing medication and managing stock.
- Used strong attention to detail when completing important tasks.
- Built trust with customers through empathy, patience, and clear communication.
Education
Maths Level 2 -
A-Level - Media Makeup
GCSEs - including English, Science and Music
Skills
- Customer service and support
- Customer inquiry management
- Booking platform experience
- Sales recommendations and guidance
- Efficient under pressure
- Deadline management
- Organisational skills
- Effective teamwork
- Verbal and written communication
- Problem solving
- Quick learning of new systems
- Travel planning
Additional Experience
- Created and edited music videos independently from filming to final production.
- Promoted creative projects through social media.
- Planned and organised international travel using Booking.com and Airbnb.
- Developed strong research, organisation, and problem-solving skills through independent travel planning.
Timeline
Café Assistant
Alderley Park Barista
01.2023 - 07.2024
Pharmacy Dispenser
Lloyds Pharmacy
03.2021 - 01.2023
Café Assistant
Morley Nurseries
01.2020 - Current
Retail Assistant
Homebird Furniture
01.2018 - Current
Customer Service Assistant
The Drum and Monkey
- Current