Serah Falohun
Human Resource Administrator
Glasgow
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Experience handling all aspects of payroll processing, including employee paychecks and direct, taxes, deductions and garnishments. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Constellation
2022.07 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Human Resources Administrator
Global Concepts
2019.04 - 2022.03
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
- Streamlined payroll processes by implementing efficient software and automation tools.
- Facilitated performance management process by providing ongoing feedback, administering evaluations, and coordinating professional development opportunities for employees.
- Supported overall financial health of the organization by ensuring accurate and timely payroll processing, contributing to a positive work environment.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
Customer Service Representative
First Bank Nigeria
2017.08 - 2019.04
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Master of Science - Human Resources Management
University of The West of Scotland
Paisley, United Kingdom 2001.04 -
Bachelor of Arts - English Literature
University of Abuja
Abuja, Nigeria 2001.04 -
Skills
Report Generation
Data Entry
Paperwork Processing
Scheduling
Maintaining employee records
Employee Onboarding
Certification
Charted Institute of Personnel Development (CIPD)
Timeline
Charted Institute of Personnel Development (CIPD)
2023-01
Customer Service Representative
Constellation
2022.07 - Current
Human Resources Administrator
Global Concepts
2019.04 - 2022.03
Customer Service Representative
First Bank Nigeria
2017.08 - 2019.04
Master of Science - Human Resources Management
University of The West of Scotland
2001.04 -
Bachelor of Arts - English Literature
University of Abuja
2001.04 -