Sera Basil
Bedford
Summary
Dedicated professional with a strong focus on customer service excellence, adept at providing friendly, personalised service and managing front-of-house operations. Proven ability to build lasting relationships with customers and colleagues while maintaining integrity and professionalism. Skilled in time management, cash handling, and achieving targets consistently. Committed to contributing effectively within team settings to achieve shared goals.
Overview
3
3
years of professional experience
Work history
Job Seeking
AKG – The Restart Scheme
Bedford
08.2025 - 02.2026
- 1:1 Support with CV support and Cover letter support
- Attending workshops to develop and upskill into work
- Transferable skills sessions
Job Seeking
03.2024 - 08.2025
- After gaining further work experience. I have been job seeking a new opportunity.
Bartender
The Bell
Cotton End
10.2023 - 06.2024
- Prepared and served beverages to customer specifications.
- Managed stock levels and replenished fridges.
- Operated tills handled cash and card transactions.
- Maintained hygiene standards and cleanliness in work areas.
Kitchen staff/Spa receptionist Experience
The Swan Hotel
Bedford
03.2024 - 03.2024
- Wash cutlery and plates and prepare tables
- Organise the setting up of the restaurant
- Greeting customers upon arrival
- Operated tills handled cash and card transactions.
- Maintained hygiene standards and cleanliness in work areas.
- Delivered exceptional guest experience with a friendly and professional demeanour.
- Kept abreast of industry trends to advise clients on new treatments or products available at the spa.
- Processed payments quickly and accurately, ensuring smooth checkout procedures.
Job Seeking
06.2023 - 03.2024
- I was made redundant from work and now job seeking a new full-time opportunity.
Apprentice
Venus Hair and Beauty
Bedford
03.2023 - 07.2023
- Booked appointments via phone and in-person.
- Delivered exceptional pre- and post-appointment customer care.
- Maintained cleanliness across salon and kitchen areas.
Waitress
The Hive
Shefford
11.2022 - 02.2023
- Checked in customers and ensured smooth flow of service.
- Operated tills, processed cash and card payments accurately.
- Provided barista services and served food and beverages.
- Maintained cleanliness and order before and after service sessions.
Education
Introductory Diploma Travel & Tourism Level 2 - Bedford
Bedford College
Bedford 09/2023 - 07/2024
GCSEs -
Wootton Upper School
09.2019 - 7 2022
Level 3 Extended Travel and Tourism diploma - Travel and Tourism
Bedford College
Bedford 09/2024 - 06/2025
Skills
- Customer Service Excellence – Providing friendly, professional, and personalised service to customers
- Front-of-House Operations – Confident in greeting guests, managing bookings, and ensuring a welcoming environment
- Relationship Building – Skilled at developing strong rapport with customers, colleagues, and stakeholders
- Time Management – Meeting deadlines while maintaining attention to detail
- Cash & Card Handling – Accurate till operation and transaction management
- Team Collaboration – Working effectively in team settings to achieve shared goals
- Integrity & Professionalism – Maintaining confidentiality and ethical standards in all tasks
- Target Achievement – Working to KPIs and service targets with consistent results
REFERENCES
Available upon request.
HOBBIES & INTERESTS
Reading & Drawing – for creativity and relaxation., Yoga – for mindfulness and focus., Spa & Beauty – passion for wellness and customer care experiences.
Timeline
Job Seeking
AKG – The Restart Scheme
08.2025 - 02.2026
Job Seeking
03.2024 - 08.2025
Kitchen staff/Spa receptionist Experience
The Swan Hotel
03.2024 - 03.2024
Bartender
The Bell
10.2023 - 06.2024
Job Seeking
06.2023 - 03.2024
Apprentice
Venus Hair and Beauty
03.2023 - 07.2023
Waitress
The Hive
11.2022 - 02.2023
GCSEs -
Wootton Upper School
09.2019 - 7 2022
Introductory Diploma Travel & Tourism Level 2 - Bedford
Bedford College
09/2023 - 07/2024
Level 3 Extended Travel and Tourism diploma - Travel and Tourism
Bedford College
09/2024 - 06/2025