Summary
Overview
Work history
Education
Skills
Affiliations
Interests
References
Timeline
Generic

SEPHORA MALLAWA

Dunstable,

Summary

Results-driven professional with experience in business development, customer service, and finance operations across international markets. Skilled in prospecting, lead qualification, pipeline management, and client relationship building, with expertise in Accounts Receivable, Treasury, Payments, and Supply Chain Finance. Experienced in DACH, French-speaking, and Southern European regions, with strong cross-cultural communication, commercial awareness, and teamwork skills. Adept at thriving in fast-paced, target-driven environments, leveraging experience in business development, account management, and client success to drive results and build strong client relationships

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work history

Business development representative

FIS Global
London
12.2024 - Current
  • Prospected and qualified outbound leads across the DACH, French-speaking, and Southern European regions, generating a £1.1M pipeline in fintech and B2B sectors.
  • Conducted discovery calls and product overviews to uncover client needs, leveraging prior finance experience (Accounts Receivable, Treasury, Payments, Supply Chain Finance) to build trust with decision-makers.
  • Maintained accurate CRM records and collaborated with Account Executives to shorten sales cycles and improve pipeline conversion rates.

Customer Service Representative

MONAT Global
Milton Keynes
09.2023 - 09.2024
  • Managed and updated a comprehensive CRM log of customer interactions, ensuring meticulous record keeping.
  • Delivered solutions and strategic recommendations to clients, identifying upselling and cross-selling opportunities.
  • Collected customer feedback and market insights, reporting to management to drive continuous service improvements.

Marketing Assistant

Cha's Organics
Montreal
08.2021 - 07.2022
  • Executed social media campaigns and influencer partnerships to increase brand visibility.
  • Supported executive team in business development and marketing strategy, optimizing profitability and communications planning.

Education

Bachelor of Science - International Business With French, 2.1

Aston University
Birmingham, UK
09.2018 - 08.2023

A Levels - French, Spanish, Maths

Luton Sixth Form College
Luton, UK
09.2016 - 06.2018

GCSEs - 7 GCSE's Grade A-C Including Maths And English

Manshead CofE Academy
Luton, UK
11.2015 - 06.2016

Skills

  • Client relations
  • B2B Sales
  • Cold Calling
  • Problem-Solving Ability

Affiliations

  • A highly sociable individual with a penchant for fostering connections and finding common ground among individuals from diverse cultural backgrounds. Diligently maintains awareness of the latest trends and global affairs, ensuring a comprehensive understanding of the ever-evolving world landscape. Passionately engages in travel during leisure time, alongside an unwavering dedication to studying theology.

Interests

A highly sociable individual with a penchant for fostering connections and finding common ground among individuals from diverse cultural backgrounds. Diligently maintains awareness of the latest trends and global affairs, ensuring a comprehensive understanding of the ever-evolving world landscape. Passionately engages in travel during leisure time, alongside an unwavering dedication to studying theology.

References

References available upon request.

Timeline

Business development representative

FIS Global
12.2024 - Current

Customer Service Representative

MONAT Global
09.2023 - 09.2024

Marketing Assistant

Cha's Organics
08.2021 - 07.2022

Bachelor of Science - International Business With French, 2.1

Aston University
09.2018 - 08.2023

A Levels - French, Spanish, Maths

Luton Sixth Form College
09.2016 - 06.2018

GCSEs - 7 GCSE's Grade A-C Including Maths And English

Manshead CofE Academy
11.2015 - 06.2016
SEPHORA MALLAWA