Sephora Mallawa
44 Princes Street, Dunstable
Summary
Results-driven and meticulous international business graduate with a specialisation in French. Adept at employing excellent cross-cultural communication and adaptability skills. Known for unwavering dedication, a strong work ethic, and a thirst for knowledge, thriving even in high-pressure environments. Proficient in effective written and verbal communication across all levels, with a keen sense of commercial awareness and a proven ability to collaborate seamlessly within teams. Actively pursuing an opportunity within the realm of marketing, aiming to leverage my expertise and advance my skill within the global business world.
Overview
5
5
years of professional experience
Work History
Customer Service Representative French & English
MONAT Global
09.2023 - Current
- Diligently oversaw and maintained a comprehensive log of customer interactions within the company's CRM system, upholding the meticulous organization of records.
- Provided solutions and offered nuanced recommendations to cater to the unique demands of individual customers, with a keen eye for identifying strategic opportunities for upselling and cross-selling, all while keeping customers' best interests at the forefront.
- Exemplified a proactive disposition by adeptly discerning customer feedback and emerging market trends, and then expeditiously reporting these insights to the management team, thereby propelling a continuous trajectory of service enhancement.
Marketing Assistant
Cha's Organics
08.2021 - 07.2022
- Executed pioneering plant-based social media campaigns, leveraging strategic partnerships with influential personalities to amplify brand visibility.
- Crafted culinary creation by harnessing company's product line, aiming to facilitate optimal financial gains with the objective of captivating a broader audience
- Guided executive team during business development decision-making to optimise profitability, marketing strategy and communications planning.
Leadership Trainee
NewLife Pomona
08.2019 - 05.2020
- Took charge of establishing valuable connections with key leaders, fostering relationships to strengthen internal networks within the organisation in high-level meetings and industry events
- Collaborated in the development and execution of strategic initiatives and operational plans, effectively contributing to the attainment of business objectives.
- Mentored and trained junior team members on administrative procedures, company protocols, and performance optimization strategies, fostering their professional growth and ensuring compliance to organisational standards.
Education
Bachelor of Science - International Business With French 2.1
Aston University
07.2023
A Levels - French, Spanish, Maths
Luton Sixth Form College
07.2018
GCSEs - 7 GCSE's Grade A*-C Including Maths And English
Manshead CofE Academy
07.2016
Skills
- Client relations and international trade relations
- Language fluency : Fluent in French and Intermediate level in Spanish
- Social Media Marketing
- Mentoring and Training
- Microsoft Office
- Business Development Understanding
- Team Development
- Problem-Solving Ability
References
Available upon request
Timeline
Customer Service Representative French & English
MONAT Global
09.2023 - Current
Marketing Assistant
Cha's Organics
08.2021 - 07.2022
Leadership Trainee
NewLife Pomona
08.2019 - 05.2020
Bachelor of Science - International Business With French 2.1
Aston University
A Levels - French, Spanish, Maths
Luton Sixth Form College
GCSEs - 7 GCSE's Grade A*-C Including Maths And English
Manshead CofE Academy
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