Sephoné Ashley
Graduate
Epsom
Summary
Motivated creative with engaging personality, versatile skills, and a flexible and innovative approach. Focused, thoughtful and anticipating, with extensive experience in customer service and sales, as well as inside experience of the professional art industry. Known for using imaginative and inventive problem solving skills to increase efficiency, and upbeat, eager work ethic.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Waitress/Bar Staff
The Spring Tavern
Ewell
08.2021 - Current
- Shared extensive knowledge of menu etc. to enable customers to make informed decisions and enjoy their experience.
- Kept server areas clean and stocked to increase efficiency and turn around.
- Performed excellent service, displaying enthusiasm and promoted customers enjoyment, successfully increasing referrals and walk-in business as well as increased Google review score of restaurant with positive reviews.
- Worked with team members to efficiently meet customers needs and solve problems, enlisting assistance from colleagues to ensure consistent high quality experience for customers.
Waitress
Danielle's Sicillian Restaurant
Farnham
09.2021 - 03.2022
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Communicated and collaborated between chef and floor staff to update menu changes and to help customers make food choices.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Always remained calm and professional when dealing with difficult customers or unhappy staff members during busy shifts.
Waitress/Back of House Team Member
Beaverbrook
Leatherhead
06.2021 - 08.2021
- Shared expert knowledge on traditional Japanese dishes being served, discussing flavour pairings etc.
- Maintained customer satisfaction with excellent service, engaging in friendly conversation and establishing report.
- Cleared and cleaned dining area and reset tables, keeping work area clean and provide sophisticated dining experience for high paying customers.
- Folded napkins, polished and prepared silverware sets, and traditional Japanese utensils to provide adequate supply for host station and seamless service.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Waitress/Bar Waitress
Sicily Restaurant
Epsom
11.2018 - 08.2019
- Took food and drink orders, making recommendations and engaging with them, ensuring receipt of high tips and furthering sales.
- Made and served drinks including cocktails and coffees, following family recipes and editing to follow customers personal tastes and preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Organised and split tasks between team of floor staff, as well as chefs, collaborating to efficiently complete service and provide pleasant experiences for customers.
Education
Bachelor of Arts - BA Fine Art
University For The Creative Arts
Farnham 09.2019 - 05.2022
Foundation Degree - Visual Communication
University For The Creative Arts
Epsom 09.2018 - 05.2019
Skills
Client Relationships
Microsoft Office Proficiency
Visual Communication Expertise
Collaboration Talent
Social Media Marketing
Complaint Resolution
Art History
Design
Commission Requests
Excellent Customer Service
Fine Art
Composition
Experience
- Organised an individual art exhibition 'MaxFactor' at The Bomb Factory Art Foundation, featuring my own work as well as fellow peers. Involved researching and negotiating venue hiring, as well as planning transportation of artwork. Worked with a group to curate the exhibition and artworks to compliment each other etc. Networked with fellow artists and others to invite them to the private viewing and gain exposure.
- Collaborated with a group to arrange an alternative, outdoor, mobile 'exhibition' during COVID19 lockdown, 'Walk The Walk' featuring work of local and international contemporary artists. Adapted innovatively to accommodate government guidelines and changing restrictions during the pandemic, while maintaining quality and enjoyment for viewers,. Also included selling of originals and prints of work by a local artist to viewers of the exhibition. Managed social media marketing for the show to gain publicity, outreach, and network with artists and prospective viewers.
- My artwork was chosen to be exhibited at The Fronteer Gallery in 'The Specimen Cabinet' exhibition.
Timeline
Waitress
Danielle's Sicillian Restaurant
09.2021 - 03.2022
Waitress/Bar Staff
The Spring Tavern
08.2021 - Current
Waitress/Back of House Team Member
Beaverbrook
06.2021 - 08.2021
Bachelor of Arts - BA Fine Art
University For The Creative Arts
09.2019 - 05.2022
Waitress/Bar Waitress
Sicily Restaurant
11.2018 - 08.2019
Foundation Degree - Visual Communication
University For The Creative Arts
09.2018 - 05.2019