Seonaid Hird
Manchester,Greater Manchester
Summary
Motivated professional demonstrating strengths in customer relationship management and administrative support. Adapts to dynamic environments by effectively managing tasks and prioritising customer needs. Eager to bring a proactive approach and strong communication skills to future roles.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Sales Administrator
World Duty Free
Manchester, Greater Manchester
11.2025 - Current
- Managed luxury goods portfolio by overseeing stock levels and coordinating with suppliers. and implement price updates, inspect stock and coordinate returns of damaged items to premium brand partners including Chanel, Dior, Louis Vuitton and Gucci.
- Conduct weekly PI stock Checks across top beauty, premium liquor and tobacco ranges to monitor stock loss and report findings to management.
- monitored inventory levels, identifying discrepancies to ensure accurate stock records.
- oversaw end-to-end delivery process, ensuring timely receipt, processing, and placement of stock on shop floor.
- resolved nil pick and discrepancy reports promptly, communicating with warehouse and head office to align actions and efficiently close outstanding cases.
- coordinate and book in daily deliveries, reporting all discrepancies directly to CDC warehouse providers and head office.
- performed full stock reconciliations before stock was released from warehouse to shop floor
- Oversee Tax-Free category stock planning adjust targets to reflect seasonal demand, focusing on children's toys and souvenir ranges during off-peak periods.
- Sourced and ordered consumables to ensure store operations ran smoothly. including branded/duty-free packaging, gift boxes and protective sleeves to support store operations.
- Prepare and process airport click-and-collect orders, enabling customers to access duty-free purchases conveniently upon arrival.
- Fully SAP trained with comprehensive working knowledge -applying systems expertise to confidently carry out all daily duties, maintain acurate data and ensure smooth reliable operation across all stock and order management processes.
Customer Complaints Handler
Carloans 365 (Agency Temp)
Manchester, Greater Manchester
09.2025 - 11.2025
- Receive, log and manage customer complaints in line with FCA and internal regulatory requirements.
- Ensure all communications meet FCA, GDPR, and treating customers fairly standards.
- Demonstrated strong communication skills while professionally handling difficult customer conversations, fostering positive relationships.
- Identify customer needs quickly and offer appropriate solutions in line with company policies.
- maintain high standard of service by responding to all customer contacts promptly and accurately
- Provided clear, friendly, and professional support to customers via phone, email, and live chat, enhancing customer satisfaction.
General Manager
Tib Street Tavern
Manchester, Greater Manchester
04.2023 - 09.2025
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Recruited and managed senior staff, driving achievement of clear results.
- Lead recruitment, training, and team development, ensuring consistency high levels of customer service.
- Established positive work environment, enhancing staff morale and productivity.
- Managed supplier negotiations and purchasing to optimise stock control and minimize wastage.
- Accurately calculated gross profit margins to monitor performance and identify opportunities to increase profitability.
- Maintained licensing compliance, food safety and high hygiene standards.
- Oversaw cash handling, banking and accurate stock control
- Analysed market trends and adjusted business strategies, identifying new growth opportunities.
Shift Manager
Seven oaks
Manchester, Greater Manchester
06.2021 - 04.2023
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Managed stock levels to prevent shortages during peak hours, ensuring seamless operations.
- Oversaw inventory management processes to maintain optimal stock levels and reduce wastage.
- Executed cash handling procedures for accurate financial management and maintained precise stock control.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Resolved customer complaints promptly to maintain high service standards.
- Created an inviting atmosphere through friendly interaction with customers.
Team Leader Supervisor
Wetherspoons
Manchester, Greater Manchester
09.2018 - 06.2021
- Increased team productivity through effective staff planning, coordination and task delegation.
- Delegated tasks effectively to maximise team productivity and ensure efficient workflow.
- Allocated tasks based on staff strengths to enhance plant performance and operational output.
- Maintained high service delivery standards through regular constructive feedback to team members.
- Cultivated an atmosphere of mutual respect and cooperation amongst team members, contributing towards better teamwork.
Education
NVQ Level 3 - Child care and early years education
Burnley College
Burnley01-2012
GCSEs -
St Hilda's RC girls HIgh School
Burnley, LAN01-2012
Skills
- Inventory management
- Stock management
- Inventory control understanding
- Stock reconciliation
- Microsoft Excel
- Customer relationship management
- Customer Service
- Time management
- Team leadership
- Effective communication
- Opening procedures
- Stocking and replenishing
Certification
- Fire Safety Awareness certified
- First Aid certified
Timeline
Sales Administrator
World Duty Free
11.2025 - Current
Customer Complaints Handler
Carloans 365 (Agency Temp)
09.2025 - 11.2025
General Manager
Tib Street Tavern
04.2023 - 09.2025
Shift Manager
Seven oaks
06.2021 - 04.2023
Team Leader Supervisor
Wetherspoons
09.2018 - 06.2021
NVQ Level 3 - Child care and early years education
Burnley College
GCSEs -
St Hilda's RC girls HIgh School