Senthur Sellathurai
South Wimbledon,Merton
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
7
7
years of professional experience
Work history
Customer service representative
Yalini Supermarket
London, Mitcham
2023.08 - Current
- Delivered customer orders within target timeframes.
- Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
- Carried out vehicle checks and organised repairs to achieve timely resolution.
- Avoided road congestion by taking alternative routes where possible.
- Retained excellent local area knowledge to plan optimal routes.
- Completed logs and reports for every trip, detailing fuel delivery times, mileage covered and amount of fuel consumed.
Customer service representative
Co-op Food
London, England
2019.03 - 2023.03
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Streamlined processes through efficient record keeping.
- Performed administrative duties contributing towards smooth store operations.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Provided top-notch support for increased customer satisfaction.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Ensured smooth running of operations with timely preparation of reports.
Education
Bachelor of Business Administration - Business
Playmouth University
Plymouth 2024.09 -
Skills
- Conflict mediation
- Technological literacy
- Customer relationship management software
- Retail software proficiency
- Ticketing system usage
- Customer satisfaction enhancement
Timeline
Bachelor of Business Administration - Business
Playmouth University
2024.09 -
Customer service representative
Yalini Supermarket
2023.08 - Current
Customer service representative
Co-op Food
2019.03 - 2023.03