SENGUL OMURLU
Summary
A reliable, hard-working, and friendly individual who enjoys being part of a busy team as well as working independently. I have a range of experience in retail including sales and customer care. I take pride in my organizational skills, and I can problem solve with a diplomatic approach.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Checkout Supervisor
Selco
06.2024 - Current
- Maintained cleanliness - promoting a pleasant shopping environment
- Maximised store revenue through add-on sales and offer promotions
- Till processing including refunds and exchanges upon close item inspection
- Banking and EOD Reports
- Arranging customer delivery/collections
- Liaising with stores to maximise deliveries
Front Of House
The Chadwick Care Home
01.2024 - 03.2024
- Meet and greet visitors/Check-in/out visitors and residents
- Increased sales by preparing rooms and managing viewings
- Completing inbound/outbound calls
- Monitoring stock/supplies and chasing invoices
- Support with interviews and recruitment
- Dealing with post and updating individual care plans for 60+ residents
Retail Operations Administrator
Sofology
10.2020 - 10.2023
- Processing refunds and cancellations
- Liaising with suppliers to ensure smooth processing of cancellations and deliveries
- Use of excel spreadsheets including data entry and data maintenance ensuring accuracy
- Overseeing 55 stores in various regions and supporting with all retail requirements
- Rectifying discrepancies for audit purposes
- Actioning Zen desk tickets and using initiative to problem solve
- Processing balance payments via telephone
- Collaborated with different departments to maintain positive rapport and smooth workflow (inc store visits)
Store Sales Administrator
Sofology
02.2020 - 10.2020
- Handling over 50 sale related queries via telephone/email per day
- Processing finance agreements and checking customer credit score eligibilities
- Resolving and escalating issues whilst ensuring a positive customer journey
- Use of Z-reads to monitor store accounts
- Streamlined processes to improve and optimise office operations.
Customer Services Advisor
SCS
01.2019 - 10.2019
- Banking and Cash Handling
- Dealing with inbound and outbound telephone calls
- Managing internal inbox and dealing with all customer related queries
- Processing sale orders - ensuring accuracy to detail
- Liaising with stakeholders including customers and warehouse operatives to ensure delivery took place in a timely manner.
- Offered prompt solutions to maintain customer satisfaction
Finance Writer
SCS
12.2018 - 01.2019
- Arranging over 20 finance agreements for new customers ensuring accuracy is maintained and relevant checks are completed
- Liaising with credit control companies to ensure valid credit checks in place/eligibility
- Maintaining cleanliness of store
Customer Service Advisor
Boombod (Product Marketing)
04.2018 - 11.2018
- Handling over 100 emails
- Processing of customer returns and refunds
- Managing company social media accounts e.g. Instagram, Twitter and Facebook to encourage repeat sales
- Liaising with influencers and agencies to arrange photoshoots and marketing of brand products
- First point of contact for customer queries
- Tracking parcels
Attendance Officer (Apprenticeship)
Newham College London
05.2017 - 04.2018
- Monitoring lateness and absences
- Liaising with 5 departments to put support in place for students who were struggling with attendance due to financial and domestic reasons
- Establishing ways to improve attendance records and proving updates in head of department meetings
- Ensuring that any safeguarding matters were raised to the relevant safeguarding team whilst keeping a sensitive and confidential approach
Education
GCSE including English, Maths & IT (Grades A-C) -
Royal Docks Community School
09.2010 - 05.2015
Travel and Tourism, Business Administration -
Havering Sixth Form College
09.2015 - 05.2016
Business Administration NVQ Level 2 -
Newham College
05.2017 - 04.2018
Skills
- Attention to Detail
- Communication
- Enthusiastic team player
- Collaboration
- Time management
- Self-motivated
- Problem-solving
References
References available upon request.
Timeline
Checkout Supervisor
Selco
06.2024 - Current
Front Of House
The Chadwick Care Home
01.2024 - 03.2024
Retail Operations Administrator
Sofology
10.2020 - 10.2023
Store Sales Administrator
Sofology
02.2020 - 10.2020
Customer Services Advisor
SCS
01.2019 - 10.2019
Finance Writer
SCS
12.2018 - 01.2019
Customer Service Advisor
Boombod (Product Marketing)
04.2018 - 11.2018
Business Administration NVQ Level 2 -
Newham College
05.2017 - 04.2018
Attendance Officer (Apprenticeship)
Newham College London
05.2017 - 04.2018
Travel and Tourism, Business Administration -
Havering Sixth Form College
09.2015 - 05.2016
GCSE including English, Maths & IT (Grades A-C) -
Royal Docks Community School
09.2010 - 05.2015
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