Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

SENGUL OMURLU

Summary

A reliable, hard-working, and friendly individual who enjoys being part of a busy team as well as working independently. I have a range of experience in retail including sales and customer care. I take pride in my organizational skills, and I can problem solve with a diplomatic approach.

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work history

Checkout Supervisor

Selco
06.2024 - Current
  • Maintained cleanliness - promoting a pleasant shopping environment
  • Maximised store revenue through add-on sales and offer promotions
  • Till processing including refunds and exchanges upon close item inspection
  • Banking and EOD Reports
  • Arranging customer delivery/collections
  • Liaising with stores to maximise deliveries

Front Of House

The Chadwick Care Home
01.2024 - 03.2024
  • Meet and greet visitors/Check-in/out visitors and residents
  • Increased sales by preparing rooms and managing viewings
  • Completing inbound/outbound calls
  • Monitoring stock/supplies and chasing invoices
  • Support with interviews and recruitment
  • Dealing with post and updating individual care plans for 60+ residents

Retail Operations Administrator

Sofology
10.2020 - 10.2023
  • Processing refunds and cancellations
  • Liaising with suppliers to ensure smooth processing of cancellations and deliveries
  • Use of excel spreadsheets including data entry and data maintenance ensuring accuracy
  • Overseeing 55 stores in various regions and supporting with all retail requirements
  • Rectifying discrepancies for audit purposes
  • Actioning Zen desk tickets and using initiative to problem solve
  • Processing balance payments via telephone
  • Collaborated with different departments to maintain positive rapport and smooth workflow (inc store visits)

Store Sales Administrator

Sofology
02.2020 - 10.2020
  • Handling over 50 sale related queries via telephone/email per day
  • Processing finance agreements and checking customer credit score eligibilities
  • Resolving and escalating issues whilst ensuring a positive customer journey
  • Use of Z-reads to monitor store accounts
  • Streamlined processes to improve and optimise office operations.

Customer Services Advisor

SCS
01.2019 - 10.2019
  • Banking and Cash Handling
  • Dealing with inbound and outbound telephone calls
  • Managing internal inbox and dealing with all customer related queries
  • Processing sale orders - ensuring accuracy to detail
  • Liaising with stakeholders including customers and warehouse operatives to ensure delivery took place in a timely manner.
  • Offered prompt solutions to maintain customer satisfaction

Finance Writer

SCS
12.2018 - 01.2019
  • Arranging over 20 finance agreements for new customers ensuring accuracy is maintained and relevant checks are completed
  • Liaising with credit control companies to ensure valid credit checks in place/eligibility
  • Maintaining cleanliness of store

Customer Service Advisor

Boombod (Product Marketing)
04.2018 - 11.2018
  • Handling over 100 emails
  • Processing of customer returns and refunds
  • Managing company social media accounts e.g. Instagram, Twitter and Facebook to encourage repeat sales
  • Liaising with influencers and agencies to arrange photoshoots and marketing of brand products
  • First point of contact for customer queries
  • Tracking parcels

Attendance Officer (Apprenticeship)

Newham College London
05.2017 - 04.2018
  • Monitoring lateness and absences
  • Liaising with 5 departments to put support in place for students who were struggling with attendance due to financial and domestic reasons
  • Establishing ways to improve attendance records and proving updates in head of department meetings
  • Ensuring that any safeguarding matters were raised to the relevant safeguarding team whilst keeping a sensitive and confidential approach

Education

GCSE including English, Maths & IT (Grades A-C) -

Royal Docks Community School
09.2010 - 05.2015

Travel and Tourism, Business Administration -

Havering Sixth Form College
09.2015 - 05.2016

Business Administration NVQ Level 2 -

Newham College
05.2017 - 04.2018

Skills

  • Attention to Detail
  • Communication
  • Enthusiastic team player
  • Collaboration
  • Time management
  • Self-motivated
  • Problem-solving

References

References available upon request.

Timeline

Checkout Supervisor

Selco
06.2024 - Current

Front Of House

The Chadwick Care Home
01.2024 - 03.2024

Retail Operations Administrator

Sofology
10.2020 - 10.2023

Store Sales Administrator

Sofology
02.2020 - 10.2020

Customer Services Advisor

SCS
01.2019 - 10.2019

Finance Writer

SCS
12.2018 - 01.2019

Customer Service Advisor

Boombod (Product Marketing)
04.2018 - 11.2018

Business Administration NVQ Level 2 -

Newham College
05.2017 - 04.2018

Attendance Officer (Apprenticeship)

Newham College London
05.2017 - 04.2018

Travel and Tourism, Business Administration -

Havering Sixth Form College
09.2015 - 05.2016

GCSE including English, Maths & IT (Grades A-C) -

Royal Docks Community School
09.2010 - 05.2015
SENGUL OMURLU