Sena Caglar
London
Summary
Motivated individual enthusiastic about challenging work. Adapts easily to different environments and flexes with changing demands.
Energetic worker dedicated to creating fun environment and helping participants enjoy events. Works well within teams to develop creative ideas and solve diverse problems impacting guest safety and satisfaction.
Experienced Team Member bringing 2 years of related experience. Motivated, conscientious worker confident using initiative and problem-solving skills to contribute to teams in diverse, customer-facing environments.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
2
2
years of professional experience
Work History
Team member
Pinkberry Frozen Yogurt
London
04.2025 - Current
- Prepare and serve frozen yogurt, toppings, and beverages to Pinkberry standards
- Deliver excellent customer service, ensuring a positive and friendly experience for every guest
- Handle cash and card transactions accurately using the till system
- Maintain cleanliness and hygiene standards across serving, dining, and kitchen areas
- Restock toppings, ingredients, and supplies throughout shifts to ensure smooth service
- Work collaboratively with team members to meet store performance and customer satisfaction targets
- Follow health and safety procedures, including food handling and storage guidelines
- Support opening and closing duties, including setting up stations and end-of-day cleaning
- Assist in training new team members on store procedures and service standards
- Warmly greeted customers and proactively reduced wait times.
Waitress assistant
Lumi Cafe
London
03.2024 - 10.2024
- Provided friendly and attentive service to customers in a busy café environment
- Prepared and served hot and cold drinks, pastries, and light meals to a high standard
- Operated the till, handled cash and card transactions accurately, and processed orders efficiently
- Maintained cleanliness and hygiene across tables, counters, and food preparation areas
- Assisted with stock rotation and restocking supplies to ensure smooth daily operations
- Worked collaboratively with baristas and kitchen staff to ensure timely service during busy periods
- Ensured all food safety and health regulations were followed at all times
- Responded to customer requests and resolved any issues politely and professionally
- Supported opening and closing duties, including cleaning, organising, and setting up displays
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Teaching assistant in primary school
Thornhill primary school
London
02.2024 - 04.2024
- Worked closely with teachers to implement engaging lessons which improved student participation.
- Aided in the supervision of children during break times further ensuring their safety while on school premises.
- Prepared visual aids, equipment and classroom displays for daily lessons.
- Utilised creative teaching aids whilst assisting main teacher during lessons, making subject matter more interesting for students.
- Minimised distraction by creating and maintaining clean, safe and organised classroom.
- Managed pupil behaviour to cultivate focused and productive classes.
- Maintained a clean, safe classroom environment by performing regular organisation and cleaning tasks.
- Created and distributed instructional materials for group and one-on-one use.
- Prepared classrooms for daily activities and tidied up afterwards, keeping surroundings neat and presentable at all times.
- Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
- Supervised pupils during lunchtimes and educational visits.
- Conducted regular reading sessions promoting literacy amongst young learners.
Youth club lead
Mary's youth club
London
10.2023 - 02.2024
- Understood challenges and issues faced by young people to deliver responsive support and activity plans.
- Achieved attendance and participation targets through focused activity marketing and delivery.
- Increased membership retention with engaging programming and activities.
- Enhanced community spirit by organising regular youth club events.
- Led arts and crafts sessions, fostering creativity in participants.
- Reported on activity performance to demonstrate positive impacts of youth club activity.
- Trained junior staff members contributing to improved service delivery.
- Fostered positive relationships for improved communication with parents and guardians of members.
- Assisted in conflict resolution, promoting a peaceful atmosphere within group settings.
- Built trusting rapport, mentoring specific young people in diverse subjects and interests.
- Role modelled positive behaviour and interpersonal skills.
Education
Diploma of Higher Education - Health and social care level 3
St charles Sixthform College
London 09/2023 - 07/2025
GCSEs - Maths, English, Science, History, Sociology, RE, Turkish
Maria Fidelis Catholic College
London 09/2021 - 07/2023
Skills
Customer relationship management software
Cash handling
Excellent customer service
Teamwork and collaboration in fast-paced environments
Strong problem-solving and conflict resolution abilities
Attention to detail and accuracy in orders and stock management
Ability to work under pressure and meet deadlines
Positive and professional attitude with a strong work ethic
Time management and multitasking skills
Knowledge of food hygiene and safety standards
Flexible and reliable with a willingness to learn
Languages
Turkish
Fluent
English
Fluent
Accomplishments
- Consistently praised by customers and managers for friendly, efficient service
- Helped maintain high customer satisfaction ratings and positive reviews
- Trusted to open and close the store independently after demonstrating reliability
- Supported training of new team members on service standards and hygiene practices
- Recognised for handling busy rush hours calmly and efficiently
- Improved order speed and accuracy by maintaining excellent attention to detail
- Contributed to a clean, well-organised workspace that met food hygiene standards
- Assisted in increasing repeat customer visits through excellent service and product knowledge
Additional Information
Looking for full time employment.
Timeline
Team member
Pinkberry Frozen Yogurt
04.2025 - Current
Waitress assistant
Lumi Cafe
03.2024 - 10.2024
Teaching assistant in primary school
Thornhill primary school
02.2024 - 04.2024
Youth club lead
Mary's youth club
10.2023 - 02.2024
Diploma of Higher Education - Health and social care level 3
St charles Sixthform College
09/2023 - 07/2025
GCSEs - Maths, English, Science, History, Sociology, RE, Turkish
Maria Fidelis Catholic College
09/2021 - 07/2023