Semra Borova
London
Summary
A result-driven individual with nearly 8 years experience in the property management field. Recognised for excelling in fast-paced environments. Demonstrating exceptional organisational and communication skills to manage multiple priorities with efficiency and precision . Proven success in fostering strong client relationships , driving satisfaction and contributing to business growth. Always eager to learn new skills and embrace opportunities for improvement, combined with excellent listening abilities to understand and address the needs of clients and colleagues. Brings enthusiasm and passion to every role, contributing to a productive and positive experience to achieve outstanding results.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Property manager
Cates London LTD
London
07.2024 - 09.2024
- Coordinated timely completion of maintenance tasks to uphold property standards
- Collected rent from tenants, ensuring accurate financial records
- Resolved tenant and landlord queries promptly
- Performed fire safety inspections for block management, complying with health and safety laws
- Conducted regular block inspections to ensure tidy conditions and monitor cleaner performance
- Managed invoicing and reconciliations using XERO software
- Completed Fire Safety Course to enhance knowledge and compliance with safety standards
- Handled emergency situations effectively, providing swift resolution while keeping stress levels minimal for all parties involved.
Property manager
Willow Estate Agents
London , SE23
06.2023 - 04.2024
- Managed portfolio of 170-200 residential properties with guaranteed rent service
- Maintained transparent communications with landlord and tenants
- Ensured all property files and documents were up to date such as Gas Safety, Electrical Safety and EPC's were up to date.
- Conducted quarterly residential property visits to ensure properties were well-maintained.
- Ensured properties were maintained to a high standard and kept up to date with required improvements.
- Cultivated strong relationships with landlords through regular communication and exceptional service.
- Collaborated with contractors to secure competitive pricing for company and landlord
- Served as first point of contact for property-related queries and resolved issues promptly and managing emergency out -of - hours lines to address urgent matters effectively.
- Managed tenancy renewals with landlords ensuring long-term retention.
- Utilised FixFlo and Arthur property management software to streamline operations and maintain efficiency.
- Oversaw utility bills to ensure property files were accurate
- Examined all inventory reports completed by the inhouse inventory clerks to ensure upkeep of properties.
- Attended to urgent matters with contractors and guided new staff members through processes and protocols that align with the company requirements.
- Organised check-ins and check-outs promptly to minimize void periods and maximize occupancy.
- Brough new properties onto the portfolio as always been driven to enhance and expand the company's market presence.
- Achieved tenant satisfaction by efficiently addressing and resolving property issues.
Assistant Property Manager
The Property Club
London, EC2A
01.2023 - 05.2023
- Generated tenant references through Blinc referencing
- Managed deposit returns using My Deposits
- Managed Airbnb portfolio and added properties on Airbnb and Booking.com
- Managed tenancy repair queries and coordinated contractors
- Coordinated and attended viewings with prospective tenants
- Uploaded properties on Zoopla and Rightmove
- Secured quotes for maintenance and forwarded for landlord authorisation
- Prepared landlord renewal agreements for their review and signature
- Assisted manager in processing rental payments to landlords
- Monitored rent collection schedules and addressed arrears
- Managed and maintained accurate file organisation in designated folders
- Liaised effectively with primary landlord to manage properties
- Coordinated inventory management for check-outs and check-ins
- Managed property portfolio using 10ninty platform
- Handled day-to-day email interactions
Education
A-Levels -
Enfield County School
London 09.2016 - 05.2017
GCSEs -
Enfield County School
London 09.2014 - 06.2016
Skills
- Proactive attitude
- Efficient time management
- Customer interaction skills
- Data Administration and Analysis
- Detail Orientation
- Effective Team Collaboration
- Technology and Software Competence
- Adaptability
Timeline
Property manager
Cates London LTD
07.2024 - 09.2024
Property manager
Willow Estate Agents
06.2023 - 04.2024
Assistant Property Manager
The Property Club
01.2023 - 05.2023
A-Levels -
Enfield County School
09.2016 - 05.2017
GCSEs -
Enfield County School
09.2014 - 06.2016
Similar Profiles
Caroline CavinessCaroline Caviness
Lead Design Project Coordinator at Caviness And Cates MultifamilyLead Design Project Coordinator at Caviness And Cates Multifamily
Chloe ManchesterChloe Manchester
Intern at Paul Cates StablesIntern at Paul Cates Stables
Gwynn EvansGwynn Evans
Private Nanny at Chelsea CatesPrivate Nanny at Chelsea Cates
Mohammed Zia ShaheenMohammed Zia Shaheen
Founder & Principal Consultant at Loop Media-Social Media AgencyFounder & Principal Consultant at Loop Media-Social Media Agency
Ryan ThomasRyan Thomas
Payroll Manager and Office Assistant at Running Hare Restaurants LtdPayroll Manager and Office Assistant at Running Hare Restaurants Ltd