Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Semilian Moukia

Summary

Restaurant management professional with extensive experience leading high-performing hospitality teams. Develops staff to maximise establishment potential. Motivated to enhance profits and continuously improve service delivery. Customer-focused Maitre D' with 6 years of experience and strong knowledge and interest in food and beverages. Establishes rapport with guests by providing exceptional hospitality to meet highest standards. Assesses and adapts to current practices to complete tasks faster and more efficiently and motivates teams to sustain exceptional levels of performance. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

6
6
years of professional experience
1
1
year of post-secondary education

Work history

Maitre D'

NAC Mayfair
London, England
12.2022 - Current
  • Led by example in providing customers with attentive, professional restaurant service.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Grew restaurant profits through improved marketing and staff development initiatives.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.

Floor Manager

NAC Mayfair
London, England
08.2022 - 12.2023
  • Created daily financial reports to track revenue, supporting and guiding underperforming team members to drive sales.
  • Motivated and led team members to consistently exceed store sales targets.
  • Guaranteed delivery of first-class customer service, coaching team members to produce positive outcomes.
  • Maintained advanced product knowledge, sharing expertise with team members for improved customer service.
  • Managed team of 30 employees, providing ongoing training and guidance to maximise potential.
  • Researched and applied proven marketing techniques to drive sales.
  • Enforced service standards to maintain establishment reputation for excellence.

Supervisor

NAC Mayfair
London, England
01.2022 - 08.2022
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Dealt with customer complaints and rectified product and service issues.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Built customer retention and satisfaction by delivering top-quality service.

Team Leader Supervisor

Crownwell Hotel
Thessaloniki , Greece
01.2018 - 03.2019
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Guided and coached staff to achieve individual growth and sales production targets.
  • Introduced team incentives and competitions to enhance department productivity and morale.
  • Planned, organised and monitored resources for efficient use of labour, equipment and materials.
  • Developed diligent staff training and mentorship programmes, incentivising accomplished new starters to contribute to positive team results.
  • Offered instruction, coaching and motivation for enhanced team morale.

Education

Bachelor of Business Administration - Business Management

EPAL
Katerini
09.2016 - 03.2018

Skills

  • Decision making
  • Food plating and presentation
  • Shift scheduling
  • Diverse beverage knowledge
  • Process improvements
  • Training
  • Staff supervision
  • Cleaning and sanitation procedures
  • Performance evaluations
  • Portioning understanding
  • Hiring and training
  • Conflict resolution

Languages

Albanian
Native
Greek
Native
English
Fluent
Russian
Beginner
French
Beginner

Timeline

Maitre D'

NAC Mayfair
12.2022 - Current

Floor Manager

NAC Mayfair
08.2022 - 12.2023

Supervisor

NAC Mayfair
01.2022 - 08.2022

Team Leader Supervisor

Crownwell Hotel
01.2018 - 03.2019

Bachelor of Business Administration - Business Management

EPAL
09.2016 - 03.2018

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Semilian Moukia