SEMIAT ALLI
CLEANER
7 YARDLEY WOOD ROAD
Summary
Enthusiastic and hardworking professional with moderate working experience. Skilled in Microsoft Office, Customer Service, Problem Solutions, Analytical Reasoning, Strategic Planning and People Management. A strong operations professional with a desire to work in a diverse and challenging environment that fosters growth, development, innovation and creativity in its employees and to obtain a challenging position bringing to fore my competence to the service of all.
Overview
9
9
years of professional experience
Work History
CLEANING SUPERVISOR
D AND GINTERNATION AL CLEANING LTD
2022.09 - 2023.06
- Assisted customers with prompt and polite support in-person and via telephone.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Completed sales efficiently using Point Of Sale (POS) system.
- Liaised with customers to determine needs, provide recommendations and upsell services.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Advised customers on optimal product selection to simplify purchasing decisions.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Trained new employees on procedures, cleaning agents and COVID-19 protocols.
- Explained tasks and priorities at daily meetings to foster high-level productivity and positive morale.
Cleaning Assistant
TECH EXPOLRE
2016.06 - 2020.12
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Receive and respond to mails .
- Generated sales by prospecting leads, cold calling and closing deals.
- Performed routine cleaning equipment and machinery inspections to maintain proper, safe working order.
- Kept cleaning supplies well-stocked by conducting regular item counts and ordering replacements in advance.
- Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
- Followed sanitisation, health and hygiene regulations.
SALES ASSISTANT
SHOPRITE
2014.02 - 2016.03
- Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options.
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
- Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
- Liaised with customers to determine needs, provide recommendations and upsell services.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Showcased product features and benefits to drive sales.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
Education
Master of Science - Business Administration
UNIVERISTY OF ILORIN
KWARA STATE 2013.05 - 2017.10
Skills
Problem Solving
Critical Thinking
Customer service oriented
Planning and Coordination
Quantitative business analysisBusiness development strategiesMarketing and promotionsTimeline
CLEANING SUPERVISOR
D AND GINTERNATION AL CLEANING LTD
2022.09 - 2023.06
Cleaning Assistant
TECH EXPOLRE
2016.06 - 2020.12
SALES ASSISTANT
SHOPRITE
2014.02 - 2016.03
Master of Science - Business Administration
UNIVERISTY OF ILORIN
2013.05 - 2017.10