Sembe Gondwe

Reliable and customer-focused professional with strong experience supporting diverse individuals in a busy internet café environment. Skilled in helping customers access online services, complete forms, and troubleshoot digital issues — often requiring clear communication, patience, and problem-solving under pressure. Confident in handling sensitive enquiries, managing high volumes of public interaction, and working with people from a wide range of backgrounds, including those with limited digital skills or accessibility needs. Brings a calm, respectful approach to every interaction and is committed to delivering accurate information and a positive user experience — all of which are directly applicable to a Survey Enquiry Line Call Agent role.

I enjoy volunteering and helping people navigate questions, which I believe translates well into providing assistance over the phone. I am also interested in psychology and communication, which can also help me understand different types of callers. I like working on logic puzzles and improving my typing and computer skills.