Sema Aksoy
ESSEX,ENG
Summary
Dynamic and results-driven HR Coordinator with extensive experience in recruitment management and customer service. Skilled in streamlining hiring processes, managing employee relations, and leading new hire orientations. Highly proficient in delivering excellent customer service and building strong relationships with both clients and staff.
Experienced in overseeing employee coordination and fostering positive workplace environments. Known for strong communication skills, effective conflict resolution, and maintaining a supportive team culture that drives organizational success.
Overview
3
3
years of professional experience
Work History
HR Coordinator
Sofra Restaurant GROUP
03.2021 - 01.2024
- Managed recruitment processes, including job postings, interviews, hiring, and onboarding.
- Handled payroll operations, employee records, shift schedules, and holiday tracking in coordination with the HR department.
- Maintained relationships with suppliers, negotiated prices, and oversaw purchasing of kitchen and service supplies.
- Delivered high-standard customer service and built strong relationships with VIP guests and regular clientele.
- Organized private events, corporate dinners, themed nights, and special occasions in collaboration with marketing and operations teams.
- Led and supported team-based service initiatives, ensuring smooth coordination between kitchen and front-of-house staff.
- Acted as a bridge between management and employees, contributing to team morale and effective communication.
- Participated in HR planning, employee engagement activities, and internal performance evaluations.
- Responsible for all aspects of Human Resources including recruitment, employee relations, training, payroll coordination, benefits administration, performance management, and organizational development.
Education
Master of Arts - QUALIFY OF LAW
BIRKBECK UNIVERSITY
LONDON07-2027
Bachelor of Science - BUSINESS HR MANAGEMENT
BIRKBECK UNIVERSITY
London, United Kingdom07-2021
Bachelor of Science - "Human Resources And Marketing"
ISTANBUL UNIVERSITY
ISTANBUL06-2005
Skills
- HR policies and procedures
- Employee relations management
- Payroll processing
- Interviewing techniques
- Customer relations
- Recruitment management
- Staff management
- Project planning
Timeline
HR Coordinator
Sofra Restaurant GROUP
03.2021 - 01.2024
Master of Arts - QUALIFY OF LAW
BIRKBECK UNIVERSITY
Bachelor of Science - BUSINESS HR MANAGEMENT
BIRKBECK UNIVERSITY
Bachelor of Science - "Human Resources And Marketing"
ISTANBUL UNIVERSITY
WORK EXPERIENCE
Media Intern
SHOW TV & TGRT – Istanbul, Turkey
2005-2007
- Assisted with basic production and newsroom tasks.
- Gained introductory experience in TV broadcasting and media operations.
Purchasing and Customer Representative
Arden Saatçilik – Istanbul, Turkey
2007 – 2010
- Managed procurement processes, including supplier communication and order tracking.
- Handled customer inquiries and provided after-sales support.
- Coordinated with sales and inventory teams to ensure timely product availability.
- Maintained strong relationships with vendors and key clients.