SEMA AKHTAR

• Manage and process insurance claims efficiently from start to settlement.
• Handle broker calls and resolve enquiries with professionalism.
• Assess and verify claims, ensuring compliance with company policies.
• Authorise and process payments in line with agreed terms.
• Investigate and resolve property damage claims while maintaining service standards.

• Deliver excellent customer service across tills, sales, and online orders.
• Handle cash, process card payments, and promote store credit card.
• Support stock management, click & collect, and in-store promotions.
• Resolve customer queries and complaints efficiently.

Cover Teacher (During University Studies 2021-2023 Various Schools, Yorkshire |

• Delivered lessons across multiple subjects, ensuring continuity of learning in the absence of the regular teacher.
• Adapted quickly to different classroom environments, managing diverse groups of students from primary to secondary levels.
• Maintained a positive and inclusive classroom atmosphere, encouraging student engagement and participation.
• Followed lesson plans where available and created tailored activities to support student learning when required.
• Monitored student behaviour, applied school policies, and provided constructive feedback to support progress.
• Communicated effectively with school staff and parents to ensure smooth transitions and consistent learning outcomes.

• Managed phone calls, emails, and correspondence with clients.
• Forwarded enquiries to the appropriate departments.
• Handled confidential client concerns and complaints.

• Processed, packed, and loaded customer orders.
• Managed flow of goods and ensured timely dispatch.

• Supported patients by providing clear advice and solutions.
• Navigated systems to log and resolve cases.
• Completed CBT training and security compliance tests.