Selvaganapathy Jayaprakash
Chadwell Heath
Summary
Experienced product manager in Telecom with four years in product launch, campaign management, and go-to-market strategy. Skilled in customer-centric innovation, analytics, and agile processes, with a commitment to streamlining workflows and delivering seamless customer experiences in fast-paced environments
Overview
13
13
years of professional experience
Work History
Product Manager
Lyca Mobile
Canary Wharf, United Kingdom
06.2020 - Current
- Conducted market research and analyzed product data (Offline & Online), improving B2B/B2C specifications and boosting customer satisfaction by 15%, conversion rates by 20%, and traffic by 18%.
- Developed competitive products and go-to-market strategies for MVNO, increasing market share by 10% and driving 30% revenue growth.
- Defined key metrics for customer acquisition and churn reduction, leading to a 25% decrease in churn and a 10% boost in eCommerce sales.
- Collaborated with cross-functional teams, including project managers and the Digital team, to build product roadmaps, execute seasonal campaigns, and optimize performance.
- Increased sales productivity by 30% through incentive programs and managed global teams with 98% efficiency, achieving 90% of sales targets and reducing time-to-market by 15%
Product Coordinator
Lyca Mobile
Canary Wharf, United Kingdom
11.2019 - 05.2020
- Documented user stories and product specifications, prioritized roadmaps, and coordinated project planning to ensure smooth execution and alignment with goals
- Led product launches through cross-functional collaboration, reducing downtime with proactive quality measures and monitoring progress and performance metrics to meet timelines
Operations Analyst
Lyca Mobile
Canary Wharf, United Kingdom
11.2013 - 10.2019
- Developed plans to improve operations, collaborated on strategies, analyzed trend data, identified improvement areas, and created solutions with risk mitigation for complex challenges.
Operation Manager
Magna London Ltd
Shadwell, United Kingdom
02.2012 - 10.2013
- Optimized policies, improved processes, managed inventory, and developed systems to enhance efficiency, operational quality, and customer relationships, driving engagement and satisfaction.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
Master of Science - Computer Networking
London Metropolitan University
London01.2012
Bachelor of Technology - Information Technology
SRM University
Chennai06.2010
Skills
- Agile Methodology
- Product Strategy & Roadmaps
- Market Research & Competitive Analysis
- Data-driven Decision-making
- Go-to-Market Strategy
- Customer Segmentation
- Customer Journey Mapping
- A/B Testing & Experimentation
- Product Lifecycle Management
- Project Planning & Execution
- Cross-functional Team Collaboration
- Stakeholder Management
- Brand Building
- Digital Marketing
Timeline
Product Manager
Lyca Mobile
06.2020 - Current
Product Coordinator
Lyca Mobile
11.2019 - 05.2020
Operations Analyst
Lyca Mobile
11.2013 - 10.2019
Operation Manager
Magna London Ltd
02.2012 - 10.2013
Master of Science - Computer Networking
London Metropolitan University
Bachelor of Technology - Information Technology
SRM University