Selvaganapathy Jayaprakash
Chadwell Heath
Summary
Experienced product manager in Telecom with four years in product launch, campaign management, and go-to-market strategy. Skilled in customer-centric innovation, analytics, and agile processes, with a commitment to streamlining workflows and delivering seamless customer experiences in fast-paced environments
Overview
13
13
years of professional experience
Work History
Product Manager
Lyca Mobile
06.2020 - Current
- Conducted market research and analyzed product data (Offline & Online), improving B2B/B2C specifications and boosting customer satisfaction by 15%, conversion rates by 20%, and traffic by 18%.
- Developed competitive products and go-to-market strategies for MVNO, increasing market share by 10% and driving 30% revenue growth.
- Defined key metrics for customer acquisition and churn reduction, leading to a 25% decrease in churn and a 10% boost in eCommerce sales.
- Collaborated with cross-functional teams, including project managers and the Digital team, to build product roadmaps, execute seasonal campaigns, and optimize performance.
- Increased sales productivity by 30% through incentive programs and managed global teams with 98% efficiency, achieving 90% of sales targets and reducing time-to-market by 15%
Product Coordinator
Lyca Mobile
11.2019 - 05.2020
- Documented user stories and product specifications, prioritized roadmaps, and coordinated project planning to ensure smooth execution and alignment with goals
- Led product launches through cross-functional collaboration, reducing downtime with proactive quality measures and monitoring progress and performance metrics to meet timelines
Operations Analyst
Lyca Mobile
11.2013 - 10.2019
- Developed plans to improve operations, collaborated on strategies, analyzed trend data, identified improvement areas, and created solutions with risk mitigation for complex challenges.
Operation Manager
Magna London Ltd
02.2012 - 10.2013
- Optimized policies, improved processes, managed inventory, and developed systems to enhance efficiency, operational quality, and customer relationships, driving engagement and satisfaction.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
Master of Science - Computer Networking
London Metropolitan University
London01.2012
Bachelor of Technology - Information Technology
SRM University
Chennai06.2010
Skills
- Agile Methodology
- Product Strategy & Roadmaps
- Market Research & Competitive Analysis
- Data-driven Decision-making
- Go-to-Market Strategy
- Customer Segmentation
- Customer Journey Mapping
- A/B Testing & Experimentation
- Product Lifecycle Management
- Project Planning & Execution
- Cross-functional Team Collaboration
- Stakeholder Management
- Brand Building
- Digital Marketing
Timeline
Product Manager
Lyca Mobile
06.2020 - Current
Product Coordinator
Lyca Mobile
11.2019 - 05.2020
Operations Analyst
Lyca Mobile
11.2013 - 10.2019
Operation Manager
Magna London Ltd
02.2012 - 10.2013
Master of Science - Computer Networking
London Metropolitan University
Bachelor of Technology - Information Technology
SRM University
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