SELVA LAKSHMI N
London,UK
Summary
Operations management professional with extensive experience in client account management and risk assessment. Proven leadership skills in mentoring teams, handling payment authorizations, and ensuring compliance with regulatory standards. Expertise in relationship management, complaint resolution, and invoice queries, while maintaining adherence to audit reviews. Proficient in Microsoft Office Suite, with strong capabilities in mailbox management, meeting scheduling, and minute-taking.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work history
Credit Controller
CareTech Community Services Ltd
London
2024.10 - 2026.05
- Coordinated with local authorities, service users, and business units to ensure prompt invoice payments.
- Reconciled resident sales ledgers and maintained accurate financial records.
- Processed and deposited resident cheques with proper documentation.
- Investigated and resolved unallocated cash balances efficiently.
- Handled billing and payment queries, providing timely solutions and updates.
- Collaborated with business units to resolve discrepancies and facilitate payments.
- Produced and analysed overdue debt reports for senior management.
- Proactively reduced debtor balances through effective credit control.
- Managed setup and renewal of standing orders, promoting BACS payments over cheques.
- Ensured GDPR compliance in all financial and customer data handling.
- Supported internal and external audit requirements with transparency.
- Fostered strong stakeholder relationships to uphold payment terms and financial accuracy.
- Met monthly cash flow and debt reduction KPIs, contributing to organizational performance
Research Assistant
London Metropolitan University
London, UK
2024.07 - 2024.10
- Conducted literature reviews to gather relevant financial data and accounting insights.
- Supported data collection, data entry, and financial analysis tasks.
- Organised research materials, reports, and supporting documentation.
- Collaborated with lead researchers on financial research projects.
- Attended meetings, seminars, and workshops to develop accounting knowledge.
- Worked to strict deadlines to support successful project delivery.
Clearing Support Assistant
London Metropolitan University
2023.07 - 2023.08
- Provided professional telephone support to students and callers throughout the clearing process.
- Assisted with application forms, ensuring accuracy and policy compliance.
- Shared information on courses, entry requirements, and admissions procedures.
- Maintained accurate records of enquiries and application progress.
- Worked closely with the admissions team to support an efficient clearing process.
- Handled confidential information with discretion and professionalism.
Assistant Vice President
Barclays Global Centre Service
Chennai, India
2015.08 - 2022.11
- Led the Bereavement, Delegated, and Insolvency team, overseeing 50+ sub-processes.
- Set performance objectives and KPIs for operators, SMEs, and team managers.
- Monitored service levels and escalated issues affecting financial targets.
- Approved payments from £99,999 to £250,000 in line with accounting standards.
- Coached team leads, managed PDPs, and supported performance development.
- Reviewed processes to identify automation opportunities and deliver FTE savings.
- Partnered with senior management to implement operational and financial improvements.
- Communicated progress and process updates through calls, emails, and Teams meetings.
Associate Operations Account Manager
RR Donnelley India Pvt. Ltd
Chennai
2010.08 - 2015.01
- Led process reengineering initiatives aligned to business and financial needs.
- Managed team performance to meet productivity, quality, and utilisation targets.
- Prepared financial and performance reports for senior management.
- Delivered account review presentations covering revenue, productivity, and operational performance.
Team Leader
Allsec Technologies Ltd
Chennai
2004.08 - 2010.04
- Led team operations and supported delivery against performance and service targets.
- Managed day-to-day workflow, quality, and team productivity.
- Supported coaching, escalation handling, and process compliance.
Education
Master of Science - International business management with project management
London Metropolitan University
London 2023.01 - 2024.07
Bachelor of Business Administration - Business Management
SSTC
Coimbatore, India 2000.06 - 2003.03
Skills
- Leadership and mentoring
- Operations management
- Payment authorization
- Escalation investigation
- Decision-Making confidence
- Risk assessment knowledge
- Relationship Management
- Client account management
- Invoice query resolution
- Compliance awareness
- Complaint resolution
- Audit review
- Meeting scheduling and minutes
- Mailbox management
- Microsoft Office Suite
- Active operations
- Gateway management
- Cold Harbour expertise
Languages
English
Hindi
Tamil
Telugu
Timeline
Credit Controller
CareTech Community Services Ltd
2024.10 - 2026.05
Research Assistant
London Metropolitan University
2024.07 - 2024.10
Clearing Support Assistant
London Metropolitan University
2023.07 - 2023.08
Master of Science - International business management with project management
London Metropolitan University
2023.01 - 2024.07
Assistant Vice President
Barclays Global Centre Service
2015.08 - 2022.11
Associate Operations Account Manager
RR Donnelley India Pvt. Ltd
2010.08 - 2015.01
Team Leader
Allsec Technologies Ltd
2004.08 - 2010.04
Bachelor of Business Administration - Business Management
SSTC
2000.06 - 2003.03