SELMA FELLOUS
Summary
Skilful and dedicated Executive Assistant with extensive experience in coordination, planning and support of daily operational and administrative functions within highly confidential environments. Keen focus on detail, accuracy and business impact of reports and communications. Expertise in Microsoft Office, Word, Excel and Powerpoint.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive Assistant
Eight Brothers Dubai
01.2022 - 07.2023
- Organised and coordinated manager conferences and team meetings.
- Maintained databases and filing systems to boost team efficiency.
- Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
- Answered phones and took messages or routed calls to correct people.
- Kept executives informed of upcoming commitments and responsibilities.
- Opened, sorted and distributed incoming mail, emails and faxes.
- Attended meetings on behalf of executives, taking notes and recording minutes.
- Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
Executive Assistant/Coordinator
TATWEER FACILITES AND MANAGEMENT
01.2022 - 11.2022
- Oversaw projects to determine specifications and quality standards.
- Produced timeline and logistics for planning events.
- Managed submission from team to meet timely deadlines.
- Managed internal communications through email and memos to deliver announcements.
- Scheduled meetings to discuss progress of projects and tasks.
- Answered phone calls and responded to emails from clients.
- Gathered and analysed feedback from customers to gauge satisfaction.
- Addressed customer complaints and resolved issues.
Guests Relations Manager
Switzerland Pavilion - EXPO 2020, Dubai
09.2021 - 03.2022
- Interacting directly with VIP'S by introducing them to the project and answering all their inquiries and questions about the exhibition
- Led tours around the exhibition and facilitated large visitor groups.
- Managing all staff within the specific exhibition area in terms of shift timings and responsibilities
- Consistently exceeded guest expectations, using my skills and knowledge to guide guests looking for advice and recommendations.
Flight Attendant
Air Algerie
01.2019 - 01.2021
- Answered passengers' questions and provided solutions to issues when they arose during flights.
- Increased passenger satisfaction by promptly answering questions and providing solutions to issues arising during flights.
- Facilitated boarding process by greeting passengers upon arrival and providing direction to seats.
- Properly communicated between the flight deck and the cabin crew prior to and during flights.
Call Agent
Webhelp, Algiers
01.2019 - 01.2020
- Achieved daily performance targets, aiding department progression towards sales goals.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Maintained accurate knowledge of current services to provide informative customer advice.
Customer Services and Sales Agent
Via Donna, Algiers
01.2017 - 01.2019
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Performed informal and formal needs assessments for individual customers to recommend suitable goods and services.
- Tracked sales cycle to determine best approach to use to push products.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
Education
Bachelor Degree - English Literature
University of Algiers
Bachelor - Hospitality And Management
ESHRA (management And Hospitality School)
Algiers Foreign Languages
La Marjolaine
AlgiersEnglish
British Council
AlgiersFrench
French Cultural Centre
Algiers Skills
- Communication
- Collaboration
- Creativity
- Multitasking
- Self-motivation
- Results-orientated
- Business administration
Certification
Holder of CSS (Certificate of security and rescue)
Languages
Arabic
Proficient
C2
French
Proficient
C2
English
Proficient
C2
Spanish
Advanced
C1
Timeline
Executive Assistant
Eight Brothers Dubai
01.2022 - 07.2023
Executive Assistant/Coordinator
TATWEER FACILITES AND MANAGEMENT
01.2022 - 11.2022
Guests Relations Manager
Switzerland Pavilion - EXPO 2020, Dubai
09.2021 - 03.2022
Flight Attendant
Air Algerie
01.2019 - 01.2021
Call Agent
Webhelp, Algiers
01.2019 - 01.2020
Customer Services and Sales Agent
Via Donna, Algiers
01.2017 - 01.2019
Bachelor Degree - English Literature
University of Algiers
Bachelor - Hospitality And Management
ESHRA (management And Hospitality School)
Foreign Languages
La Marjolaine
English
British Council
French
French Cultural Centre
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