SELLO HEZEKIEL MAKOLA
JOHANNESBURG
Summary
Results-oriented Retail Store Manager with expertise in elevating customer experiences and driving team performance. Trained staff in customer service standards, enhancing satisfaction and loyalty. Developed communication strategies that align team objectives with market demands. Experienced in inventory control and visual merchandising, dedicated to creating a positive shopping environment and fostering long-term customer relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Store Manager
pick n pay retaill
Johannesburg
03.2019 - Current
- Focus on achiving Budgeted Turnover
- shortage management
- Managing Employee Schedules
- managing departmental managers
- managing reciever of the stock
- managing financial and cyclical stock takes
- planing to come with the more budgeted Profit every period to year
- Oversaw stock control to maintain sufficient inventory levels and minimise waste.
- Trained new employees in customer service standards and store policies.
- Created positive working environments by offering support and guidance to staff.
- Managed daily operations, achieving a 20% increase in sales over two years.
- Kept sales, staff performance and store activity stored on [System], for month-end reporting to head office.
- Analysed sales data to identify trends, adjust strategies, and maximise profitability.
- Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
- Managed budgeting and financial planning, maintaining profitability.
- Merchandised displays to showcase new and popular items.
- Implemented theft prevention measures to reduce store losses.
- Streamlined inventory management processes, reducing stock loss by 25%.
- Followed health and safety legislation in storing and displaying merchandise, keeping dangerous and age-restricted products in controlled areas for compliance.
Education
Certificate of Higher Education - retail management
university of johannesburg
Johannesburg, south Africa2014
Skills
- Team building
- Customer service
- Visual merchandising
- Stock management
Languages
English
Elementary
A2
Certification
- Chartered [Area of certification]
- [Type] Licence
- [Area of certification] certified
- Level [Number] [Area of certification]
Interests
- mountains hiking
- reading
- Traveling
Accomplishments
- Increased sales by [Number]% while reducing costs by [Number]%, leading to £[Number] net profit.
hiking and running
- every month i go for Hiking
- every third day i run in the afternoon
Timeline
Retail Store Manager
pick n pay retaill
03.2019 - Current
Certificate of Higher Education - retail management
university of johannesburg