Selina rehman

• Ensured Radiologist Support cohort's operational efficiency.
  • Provided basic IT support to radiologists and other OC's within operations.
  • Collaborated with cohorts, shifting to Case Management or Client Support as needed.
  • Delivered training and mentored established staff on processes and procedures.
  • Updated Team Leaders on team's activities and progress.
  • Delegated job roles to adequately cover operational requirements.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Coordinated work of team members to consistently meet operational needs.
  • Identified skills gaps and arranged relevant training to upskill clerical team.
  • Provide handovers at the end of shift to highlight any concerns or issues.

• Achieved 89% positive feedback rating through adept coaching and mentoring of new recruits, while also delivering a comprehensive digital handbook adhering to company practices and procedures.
• Supervise the monitoring of rental and other accounts, employing precision and adherence to company protocols.
• Initiate necessary actions in alignment with established policies and procedures to address diverse debt-related matters.
• Utilize astute judgment to negotiate reasonable agreements with debtors, effectively reducing outstanding debts.
• Facilitate transparent communication with debtors through various mediums, ensuring meticulous documentation and system updates.
• Prepare and serve precise Notices Seeking Possession when warranted, maintaining compliance with legal requirements.

• Achieved 99% ratings by providing top-notch and quality services through call audits and surveys, in
  accordance with organisational standards and policies.
  • Managed communication channels monitored KPIs for study breach time, and assigned tasks.
  • Optimised service delivery by identifying issues and devising robust solutions, while liaising with
  international stakeholders and delivering concise feedback.
  • Sent urgent scans to Australia and applied conflict management to stressed and concerned
  customers.
  • Updated radiologist's timesheets and assisted with payroll management
  • Recorded information about inquiries and complaints within internal databases.
• Monitored health and safety measures for guaranteed compliance.
• Served as key corporate representative, liaising with various stakeholders in support of operational excellence.

Delivered impeccable performance by precisely investigating and resolving revenue and benefit claims in
collaboration with multi-disciplinary internal and external teams. Rolled out awareness of recent and proposed changes in government laws and legislation by leading initiative to research new legislation and
integrating best practices in workplace.
• Increased procedural efficacy by 96% through innovation and implementation of customer triage
service.
• Holding a structured meetings with an individual to identify appropriate support strategies to
facilitate participation in their study activities including support around benefits and discounts.
• Enhanced candidates’ satisfaction by 78% through development and deployment of employee
on boarding processes and framework.
• Evaluate the suitability of, and offer advice on appropriate hardware, software, assistive technology,
and other aids for each individual from the council and helping with forms
• Lessened errors by 80% via cultivating professional relationships with back-office processing team
and developing budding system.
• Preparing for and producing study needs assessment reports for students in Higher Education who
are in receipt of Disabled Students' Allowances in accordance with the appropriate regulations,
time-frames, and guidance.
• Prevented fraudulent activities by identifying irregularities in benefit claims and implementing
resolution with immediate effect through timely coordination with fraud team.

• Communicated with beneficiaries to explain benefits and required processes.
• Investigated instances of denied eligibility to verify correct determinations.

Maximised and presented customer and stakeholder satisfaction by creating and demonstrating case studies
for the team. Assessed achievement of goals by providing concise opportunistic intervention to wide range of
behaviours and undertaking follow-ups. Managed numerous referral pathways and implemented strong
community links by presenting the company’s offered services. Assisted people in finding sustainable
employment through learning disabilities and mental health conditions.
• Reduced call wait time by 89% through successful development and deployment of on-call rota.
• Achieved 98% success rate by developing and implementing digital helper tool as well as mentoring
fresh recruits.
• Overachieved weekly KPIs and case management solutions by 95% through utilisation of standardised
procedures.
• Steered exceptional results with partner agencies by effectively negotiating networking links with
external partners, internal departments, and executive management.
• Adhered to set guidelines/policies, while responding calls from members of public/partner agencies
and delivering effective support to people in the hour of need.

• Reduced call abandon rate by 56% through vigorous recommendation of improved call-back strategy
  • Liaised consistently and proactively with team members via phone and e-mail between meetings,
  coordinated meeting notes, and helped team members with individual work plans.
  • Facilitated new starters with support around learning and development and career progression.
  • Achieved 87% satisfaction rate by coaching and mentoring new client advisors in accordance
  with organizational guidelines and devising robust induction plan.