Overview
Work History
Timeline
Hi, I’m

SELINA MCALLISTER

Poole,Dorset
SELINA MCALLISTER

Overview

27
years of professional experience

Work History

Condor Ferries

Passenger Service Manager
09.2022 - Current

Job overview

  • Company Overview: Port Operations
  • Jointly look after a team of Passenger Service Agents and Supervisors both at Check in and within a Call Centre environment
  • Contact with the general public both face to face/email/chat/telephone either amending/booking their trips
  • Handling any complaints that may occur and passing them to the relevant department if needed to improve the outcome to the customer
  • Liaise with the Ships Captain adhering to Maritime Law regarding any Passenger/Vehicle issues that may occur before or during Check-In, correctly reporting of figures for Passengers, Crew and Vehicles onboard
  • Check-In Leisure and Freight bookings both in vehicles or on foot
  • Adhere to Maritime Regulations at all times
  • Excellent customer service skills at all times whilst maintaining the reputation of the business
  • Work around a 24/7 clock being available at very short notice
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Skilled at working independently and collaboratively in a team environment.

Harbour Escapes Ltd
Poole

Property Management Executive
06.2022 - 09.2022

Job overview

  • Maintain a professional appearance at all times adhering to the company Uniform policy
  • Adhere to the company policy regarding wearing the appropriate PPE when in designated Restriction Zones
  • Support staff Well-Being ensuring I am approachable at all times whilst keeping confidentiality key
  • Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction
  • Displayed ethical behaviour in line with code of conduct to set positive example for employees
  • Coached and mentored new team members to build high-performing team for optimum productivity
  • Resolved complex issues with Disrupted Passengers
  • Prepared rotas and assigned workloads to achieve service targets
  • Offered out of hours support and liaised with technical teams to restore services in the event of system breakdown
  • Managed environmental risks associated with all business units to guarantee employee safety
  • Carried out assignments under short notice and outside of normal hours
  • Met high-volume demands with enthusiasm and quality service and support
  • Manage Planned Maintenance for all High Value Properties in a timely manner to within budget set
  • Liaise with Property Owners for any unplanned/reactive Maintenance
  • Respond to reactive issues/maintenance and prioritise depending on urgency
  • Liaise with outside contractors to book work in and ensure work is completed to a high standard within set timeframe given
  • Maintain a professional standard and appearance at all times due to reactiveness as On-Call
  • Process all incoming invoices for contract work carried out and upload to Xeropay
  • Upload and update all monthly costings for Property Owners
  • Liaise with MD/GE/Sales for any new Properties due to go live to lead set-up including any maintenance and H&S requirements
  • Be responsible for H&S Audits for each property
  • Be responsible for all H&S certifications to be completed
  • Maintain a preferred supplier list for outsourcing

Vinyled To Perfection
Poole

Business Owner
05.2017 - 06.2022

Job overview

  • Ensure all properties are secure at all times when empty
  • I pride myself on my professional service and find it extremely important to build a great rapport with Owners and Contractors so the business runs smoothly without problems
  • I also have great ability to get jobs done when they need to be done and within the time specified
  • Installation of Exterior Vinyl Wrap to an array of products
  • From Cars, Pushchairs, Caravans, Motorhomes, Bicycles and Motorbikes
  • Installation of Interior Architectural Vinyl Wrap to products such as Kitchens, Motorhome Interiors, Caravan Interiors, Car Interiors, Hair Salons, Tattoo Studios, Boats, House Interiors
  • Day to Day organisational aspects of running a small business
  • Contact with clients and suppliers via internet, email and telephone
  • Arrange delivery of products in line with timescales of job deadlines
  • Liase with clients for Interior Design ideas
  • Excellent Customer Service Skills
  • Assessed customer needs and suggested relevant products or services to meet needs
  • Single handedly maintain the interior of a Phase 2 Recruit Accommodation Block
  • Undertake COSHH Training on a yearly basis and adhere strictly to all COSHH Guidelines
  • Undertake First Aid Training and perform First Aid as and when needed
  • Adhere to all Military Base Security Regulations
  • Delivery of COSHH products within the Military Base
  • Personal Housekeeper to a serving Lt.Col and being made key holder to his house
  • Provide a cleaning service of a very high standard to the Phase 2 Communal Areas
  • Listened to directives from senior team members to complete safe, accurate work
  • Carried out assignments under short notice and outside of normal hours
  • Built strong, trusting relationships by reliably handling

Avenace
Bovington

Head Housekeeper
04.2007 - 12.2011

Job overview

  • Company Overview: Bovington Armoured Military Base
  • Ensure all properties are secure at all times when empty
  • I pride myself on my professional service and find it extremely important to build a great rapport with Owners and Contractors so the business runs smoothly without problems
  • I also have great ability to get jobs done when they need to be done and within the time specified
  • Installation of Exterior Vinyl Wrap to an array of products
  • From Cars, Pushchairs, Caravans, Motorhomes, Bicycles and Motorbikes
  • Installation of Interior Architectural Vinyl Wrap to products such as Kitchens, Motorhome Interiors, Caravan Interiors, Car Interiors, Hair Salons, Tattoo Studios, Boats, House Interiors
  • Day to Day organisational aspects of running a small business
  • Contact with clients and suppliers via internet, email and telephone
  • Arrange delivery of products in line with timescales of job deadlines
  • Liase with clients for Interior Design ideas
  • Excellent Customer Service Skills
  • Assessed customer needs and suggested relevant products or services to meet needs
  • Single handedly maintain the interior of a Phase 2 Recruit Accommodation Block
  • Undertake COSHH Training on a yearly basis and adhere strictly to all COSHH Guidelines
  • Undertake First Aid Training and perform First Aid as and when needed
  • Adhere to all Military Base Security Regulations
  • Delivery of COSHH products within the Military Base
  • Personal Housekeeper to a serving Lt.Col and being made key holder to his house
  • Provide a cleaning service of a very high standard to the Phase 2 Communal Areas
  • Listened to directives from senior team members to complete safe, accurate work
  • Carried out assignments under short notice and outside of normal hours
  • Built strong, trusting relationships by reliably handling
  • Bovington Armoured Military Base

Homestart
Bournemouth

Family Support Worker
09.2006 - 02.2007

Job overview

  • I was a Support Worker for struggling families who had children under 5 years of age
  • The family I supported could be struggling with anything from being a new mum, mum of multiples, drug and/or alcohol abuse, domestic violence, relationship breakdown, PND
  • I had to undertake rigorous training for 12 weeks on a whole range of subjects and was under the guidance of Social Services with Safeguarding of Children & Adults
  • I was placed with a family for a 6 week post initially to assess their needs and refer if needed
  • This was a very challenging post but also very rewarding all the same
  • Unfortunately due to a housing issue I had to leave the job as the area I had to move to was out of the Homestart area of cover

Poole Maternity Hospital
Poole, Dorset

Ward Clerk/Clerical Officer
10.2003 - 07.2005

Job overview

  • Company Overview: Poole, Dorset
  • Neonatal Intensive Care Unit -, Administration duties of the ward including: Making up new Patient Files for newborns delivered
  • Inputting Newborn details into the hospital computer system to generate Hospital ID number
  • Filing of all test results in patient files
  • Checking all documentation within files for any errors/misfiling
  • Arranging Chaplain/Registrar when needed
  • Telephoning parents after discharge to arrange Outpatients appointments and follow ups
  • Liase with parents for security when needed
  • Adhere to strict Safeguarding procedures when needed
  • Undertake Newborn Advanced First Aid Training
  • Ordering of Office Supplies
  • Making sure all blank document folders were up to date and correctly stocked
  • Poole, Dorset

Airtours
Blackburn, Lancashire

Travel Consultant / Pre Departure Customer Services Consultant
07.1997 - 12.2002

Job overview

  • Company Overview: Blackburn, Lancashire
  • Provided reliable administrative support to [Type] ward by employing skills in reception management and telephone correspondence
  • Collected and entered clinical records onto secure online database
  • Maintained strict confidentiality, displaying courtesy and discretion when dealing with patients and relatives
  • Answered in person, online and telephone queries, directing complex requests to appropriate staff member or department
  • Accurately recorded up to [Number] admissions, transfers and discharges daily using Patient Admission System (PAS)
  • Registered visitors, guests and contractors upon arrival, providing access passes
  • I had to undertake many weeks of training for this job to learn all airport codes throughout the world, which airline flew to which country, best resorts for families/singles/couples/adults only
  • Within this job role I performed many tasks from taking card payment details over the phone, booking holidays for telephone clients and liaising with hotels across the world for clients to ascertain information
  • This was a target driven post with a basic salary plus commission
  • I also was in the first team to set up Pre Departure Customer Services and had to deal with a wide selection of problems from building work at the hotels, passenger name changes, destination changes, cancellations
  • Strived to reach set sales and revenue targets
  • Used promotional techniques to sell tour packages, meeting and exceeding monthly sales targets
  • Employed active listening and research skills to establish and maintain positive, loyal client relationships
  • Informed clients about cancellation policy and associated penalties
  • Adhered to clients budgets while making plans
  • Analysed industry trends and attended conferences to build knowledge on World Travel Market
  • Confirmed payment of deposits from clients before commencing with bookings
  • Blackburn, Lancashire

Timeline

Passenger Service Manager

Condor Ferries
09.2022 - Current

Property Management Executive

Harbour Escapes Ltd
06.2022 - 09.2022

Business Owner

Vinyled To Perfection
05.2017 - 06.2022

Head Housekeeper

Avenace
04.2007 - 12.2011

Family Support Worker

Homestart
09.2006 - 02.2007

Ward Clerk/Clerical Officer

Poole Maternity Hospital
10.2003 - 07.2005

Travel Consultant / Pre Departure Customer Services Consultant

Airtours
07.1997 - 12.2002

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SELINA MCALLISTER