Selina Masih

Started Costco career at entry level and progressed into current role.

Handled day-to-day tasks while building experience over 10+ years.

• Improved business performance by managing P&L, budget planning, merchandising, margins, Regular benchmarks to monitor and achieve.
• Maintain effective communication between team, head office, and contractors.
• Prioritised staff welfare for improved morale and commitment. Identified future stars and helped them progress their careers.
• Port of call for handling both customer and staff complaints.
• Maintained safe and legal working practices while providing the best customer experience.

• Provided assistance to customers with walk-in and phone enquiries at the front desk.
• Booking driving lessons and tests for customers.
• Managed a small team of driving instructor diaries and processed payments.