Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selina Hussain

Middlesbrough ,United Kingdom

Summary

A reliable and resourceful professional with extensive experience in retail and warehouse coordination, skilled in providing exceptional customer service, managing logistics, and ensuring operational efficiency. Known for strong communication, problem-solving, and safety-conscious practices, I thrive in fast-paced environments and am capable of managing multiple tasks while maintaining high standards of service and safety. With a proven ability to handle customer needs, resolve conflicts, and follow procedures, I am prepared to transition into a Train Conductor role and contribute to smooth, safe, and efficient train operations.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Stores coordinator

Amazon
Stockton-on-Tees
08.2019 - Current
  • Coordinated and managed the offloading process of stock deliveries to ensure timely and accurate inventory intake.
  • Delegated tasks to team members to optimize workflow and ensure timely offloading and storage of goods.
  • Operated a forklift to safely move and organize stock within the warehouse, maintaining safe working conditions at all times.
  • Monitored and enforced safety procedures during unloading and warehouse operations, prioritizing a safe and efficient work environment.

Retail assistant

Nike
Birmingham
01.2019 - 08.2019
  • Communicated effectively with customers to understand their needs, resolve issues promptly, and ensure a positive shopping experience, leading to consistent positive feedback from customers.
  • Assisted in store opening and closing duties, securing the premises and performing necessary administrative tasks to ensure smooth daily operations.
  • Collaborated with team members to maintain store cleanliness and safety, creating a welcoming and secure environment for customers.
  • Worked across different roles within the store, including sales, inventory management, and customer support.

Hotel assistant

Riad Itri
Morocco
01.2016 - 03.2018
  • Maintained clear communication with guests and team members, ensuring the smooth flow of information and prompt responses to guest needs.
  • Assisted with room allocations, ensuring optimal use of available spaces.
  • Addressed guest issues, ranging from room concerns to booking inquiries, ensuring swift and satisfactory resolutions.
  • Effectively managed multiple tasks, such as handling guest requests, room preparation, and ensuring timely completion of daily operations.
  • Stepped into a managerial role, overseeing daily operations and ensuring team coordination and high-quality guest service.

Education

GCSEs -

Outwood Acadamy Acklam
Middlesbrough
09.2011 - 08.2015

Skills

  • Situational Awareness
  • Punctual & Reliable
  • Conflict Resolution
  • Customer Assistance & Service
  • People Management
  • Effective communication

Timeline

Stores coordinator

Amazon
08.2019 - Current

Retail assistant

Nike
01.2019 - 08.2019

Hotel assistant

Riad Itri
01.2016 - 03.2018

GCSEs -

Outwood Acadamy Acklam
09.2011 - 08.2015

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Selina Hussain